We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities.
Vcall Global is a global call center outsourcing enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through our business units in different parts of the world. Our eventful journey started back in 2003 when we began providing services in the customer service domain. Eventually, the needs of business gave us a cue to diversify into other areas such as back office solutions, advanced IVR services, telecom billing solutions, software development solutions and the essential contact center services.
We utilize advanced technology and state-of-the-art computer integrated infrastructure to support the multidimensional requirements of our clients. Since a customer expects access at every possible touch point, we extend our support through different channels like email, live chat, social media and voice. We design solutions that can be easily integrated with the value chain of our clients. Our ability to offer round-the-clock services to our clients as per their requirements in the time zone they specify makes us the preferred choice of all those who look for a blend of perfection and flexibility in the services they seek.
The company fulfills the distinguished requirements of its clients by leveraging on its world-class infrastructure and skilled workforce. Our competences come to the forefront in the form of:
- Experienced management team.
- Domain knowledge in different fields.
- Adherence to turnaround times
- Global standards in terms of quality assurance and control.
- Business units powered by a robust CISCO network.
We do not just meet the objectives of your business, but let you match steps with the demands of the dynamic business world that change every second. You can continue doing what works in the interest of your organization while we nurture the relationship you share with your customers.