Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to… read more →
Once the company decides to outsource call center process, choosing the right vendor and communicating all the needs become the next important steps. Creating a fine Request for Quote (RFQ)… read more →
If you are looking to outsource customer support for your firm, it is imperative to have a basic knowledge of call center metrics. This will help you in choosing the… read more →
Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes… read more →
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center… read more →
Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment.… read more →
A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because customer support process in a contact… read more →
The online statistics portal Statista mentioned that annual sales of retail industry in the U.S. were 3.19 trillion U.S. dollars in 2014 which was 0.11 trillion dollars higher than 2013.… read more →
Modern customers expect their brands to dish out customer support through all possible channels. Though social media and web chat supports are new to the realm of customer support services,… read more →
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