Advances in technology, penetration of smart phones and access to the internet are playing a remarkable role in empowering scalable access to information across the world. Our globe has been progressing rapidly over the past few decades due to the earnest beginning of Google search, Facebook, Twitter, You Tube, LinkedIn, Google Drive/Docs, PowerPoint and similar […]
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Socially Mature Contact Centers
Customer centric organizations consider customer service as an integral part of business development. They ensure that the organizations remain socially connected with their customers through online marketing campaigns as well. With the advent of social media, the need for active engagement with customers has also increased. The old methods can only provide a myopic view […]
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Why Social Media Customer care Services is Your Secret Weapon?
“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage.” – Amy Jo Martin (Social Media Marketing expert). It is a well-known business statistic: it costs five to ten percent more to acquire new customers than to retain an existing one. Though the statistics would vary slightly […]
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