{"id":1348,"date":"2020-02-18T14:33:27","date_gmt":"2020-02-18T14:33:27","guid":{"rendered":"https:\/\/www.vcallglobal.com\/blog\/?p=1348"},"modified":"2021-02-26T11:49:32","modified_gmt":"2021-02-26T11:49:32","slug":"email-response-management-a-cost-effective-way-to-improve-business","status":"publish","type":"post","link":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/","title":{"rendered":"Email Response Management: A Cost-Effective Way to Improve Business"},"content":{"rendered":"\n<p>Every company tries to improve its operations in one way or another. The objective of every business is to find new ways to expand operations by finding new customers. And, maintain or reduce costs, if it is somehow possible. There are different tactics employed by organizations to achieve their targets. Amongst the many tactics, <strong><a href=\"https:\/\/www.vcallglobal.com\/call-center-outsourcing.html\">call center outsourcing services <\/a><\/strong>are frequently utilized by companies to lower the cost and enhance the quality of support provided to customers. And, it is best to combine them with <strong><a href=\"https:\/\/www.vcallglobal.com\/blog\/2018\/12\/which-is-better-chat-support-or-email-support\/\">email response management<\/a><\/strong> for sustained business improvement. <\/p>\n\n\n\n<!--more-->\n\n\n\n<p><strong>The Reasons Why Email Support Work<\/strong><\/p>\n\n\n\n<p>Emails are\nthe preferred mode of communication for many users. Not everyone is willing to make\na contact via phone because:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Long queues and repeated IVR recordings can be boring, tedious and\ntime consuming<\/li><li>Difficult to elaborate technical issues on voice support<\/li><\/ul>\n\n\n\n<p>And,\ncompanies also need email support because:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Better alternative for communicating information in case of high-stake situations like RMA, customer complaints etc.<\/li><li>Reduces the extra pressure on voice-based call center services<\/li><\/ul>\n\n\n\n<p><strong>How Email Response Management Can Be the Difference Maker?<\/strong><\/p>\n\n\n\n<p>Sending emails manually can be a painstaking process. It is impossible to bring in a high level of governance without a stipulated <strong><a href=\"https:\/\/www.vcallglobal.com\/blog\/2018\/12\/facts-to-know-before-choosing-a-call-center-outsourcing-company\/\">email response management<\/a><\/strong> system. Have a look at some advantages of such a system and how it can be the difference maker:<\/p>\n\n\n\n<p><strong>Auto responder for ensuring response to each and every customer<\/strong><\/p>\n\n\n\n<p>One thing\nthat customers do not like more than anything is no response to their query at\nall. An <strong>email response management<\/strong>\nsystem comes with auto responder capabilities that immediately send the\nresponse to customers\u2019 queries. A default response like \u201cwe have received your\nrequest and we will get back to you\u201d, works a lot better than no response at\nall.<\/p>\n\n\n\n<p><strong>Easy to identify trends and address different scenarios<\/strong><\/p>\n\n\n\n<p>An <strong><a href=\"https:\/\/www.vcallglobal.com\/blog\/2019\/04\/why-you-simply-cannot-afford-to-ignore-email-support-services\/\">email response management<\/a> <\/strong>system becomes the entry point for all customer contacts. So, when you implement a response management system with in-built analytics and reporting, you are able to make sense of all the data coming in. An AI-enabled system can help you formulate new business strategies and implement them for business gains. You can also understand various customer trends, their behavior patterns and discover relevant customer data through reporting. <\/p>\n\n\n\n<p><strong>Canned responses for faster query resolution<\/strong><\/p>\n\n\n\n<p>In every process, there are certain customer queries that are repeated over time. An <strong><a href=\"https:\/\/www.vcallglobal.com\/email-support.html\">email response management<\/a> <\/strong>system allows you to store various canned responses that can be used by agents for quick query resolution. It allows you to reduce the queued queries and improve the overall process.<\/p>\n\n\n\n<p><strong>Easy to brand your product\/service<\/strong><\/p>\n\n\n\n<p>A\ncutting-edge <strong>email response management<\/strong>\nsystem provides you the ability to brand emails. You can easily insert your\ntagline, logo, address and phone number into the emails. <\/p>\n\n\n\n<p><strong>Convenient to send a quote<\/strong><\/p>\n\n\n\n<p>You can\ncreate a \u2018ask for a quote\u2019 page on your website and ask customers to fill in\ntheir requirements. The<strong> email response\nmanagement<\/strong> system can be integrated with the webpage in such a way that it\nshoots emails in response to the customer information. So, you are able to\npotentially turn every customer visit on your website into a sale.<\/p>\n\n\n\n<p>At Vcare, we\noffer <strong>call center outsourcing services<\/strong>\nthat cover various niches. We also provide you cutting-edge chat support and\nemail support services that come with a well-equipped <strong>email response management<\/strong> system.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every company tries to improve its operations in one way or another. The objective of every business is to find new ways to expand operations by finding new customers. And, maintain or reduce costs, if it is somehow possible. There are different tactics employed by organizations to achieve their targets. Amongst the many tactics, call [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1349,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[111],"tags":[130,135],"class_list":{"0":"post-1348","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-email-support","8":"tag-call-center-outsourcing-services","9":"tag-email-response-management","11":"post-with-thumbnail","12":"post-with-thumbnail-large"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Email response management | outsourcing Call center services usa<\/title>\n<meta name=\"description\" content=\"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email response management | outsourcing Call center services usa\" \/>\n<meta property=\"og:description\" content=\"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-18T14:33:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-26T11:49:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"124\" \/>\n\t<meta property=\"og:image:height\" content=\"60\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Amelia Robert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Email response management | outsourcing Call center services usa\" \/>\n<meta name=\"twitter:description\" content=\"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amelia Robert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/\"},\"author\":{\"name\":\"Amelia Robert\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\"},\"headline\":\"Email Response Management: A Cost-Effective Way to Improve Business\",\"datePublished\":\"2020-02-18T14:33:27+00:00\",\"dateModified\":\"2021-02-26T11:49:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/\"},\"wordCount\":567,\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/Email-response-management.jpg\",\"keywords\":[\"Call Center Outsourcing Services\",\"email response management\"],\"articleSection\":[\"Email Support\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/\",\"name\":\"Email response management | outsourcing Call center services usa\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/Email-response-management.jpg\",\"datePublished\":\"2020-02-18T14:33:27+00:00\",\"dateModified\":\"2021-02-26T11:49:32+00:00\",\"description\":\"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/Email-response-management.jpg\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/Email-response-management.jpg\",\"width\":960,\"height\":300,\"caption\":\"Email response management\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/02\\\/email-response-management-a-cost-effective-way-to-improve-business\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Email Response Management: A Cost-Effective Way to Improve Business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"name\":\"\",\"description\":\"vcallglobal blog\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\",\"name\":\"Vcall Global\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"width\":124,\"height\":60,\"caption\":\"Vcall Global\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\",\"name\":\"Amelia Robert\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"caption\":\"Amelia Robert\"},\"description\":\"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Email response management | outsourcing Call center services usa","description":"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/","og_locale":"en_US","og_type":"article","og_title":"Email response management | outsourcing Call center services usa","og_description":"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.","og_url":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/","article_published_time":"2020-02-18T14:33:27+00:00","article_modified_time":"2021-02-26T11:49:32+00:00","og_image":[{"width":124,"height":60,"url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","type":"image\/png"}],"author":"Amelia Robert","twitter_card":"summary_large_image","twitter_title":"Email response management | outsourcing Call center services usa","twitter_description":"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.","twitter_image":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","twitter_misc":{"Written by":"Amelia Robert","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/#article","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/"},"author":{"name":"Amelia Robert","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e"},"headline":"Email Response Management: A Cost-Effective Way to Improve Business","datePublished":"2020-02-18T14:33:27+00:00","dateModified":"2021-02-26T11:49:32+00:00","mainEntityOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/"},"wordCount":567,"publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/02\/Email-response-management.jpg","keywords":["Call Center Outsourcing Services","email response management"],"articleSection":["Email Support"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/","url":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/","name":"Email response management | outsourcing Call center services usa","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/#primaryimage"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/02\/Email-response-management.jpg","datePublished":"2020-02-18T14:33:27+00:00","dateModified":"2021-02-26T11:49:32+00:00","description":"An email response management system comes with auto responder capabilities that immediately send the response to customers\u2019 queries.","breadcrumb":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/#primaryimage","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/02\/Email-response-management.jpg","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/02\/Email-response-management.jpg","width":960,"height":300,"caption":"Email response management"},{"@type":"BreadcrumbList","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/email-response-management-a-cost-effective-way-to-improve-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.vcallglobal.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Email Response Management: A Cost-Effective Way to Improve Business"}]},{"@type":"WebSite","@id":"https:\/\/www.vcallglobal.com\/blog\/#website","url":"https:\/\/www.vcallglobal.com\/blog\/","name":"","description":"vcallglobal blog","publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.vcallglobal.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.vcallglobal.com\/blog\/#organization","name":"Vcall Global","url":"https:\/\/www.vcallglobal.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","width":124,"height":60,"caption":"Vcall Global"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e","name":"Amelia Robert","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","caption":"Amelia Robert"},"description":"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.","url":"https:\/\/www.vcallglobal.com\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=1348"}],"version-history":[{"count":3,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1348\/revisions"}],"predecessor-version":[{"id":1368,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1348\/revisions\/1368"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media\/1349"}],"wp:attachment":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=1348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=1348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=1348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}