{"id":1407,"date":"2020-03-18T13:57:20","date_gmt":"2020-03-18T13:57:20","guid":{"rendered":"https:\/\/www.vcallglobal.com\/blog\/?p=1407"},"modified":"2022-06-23T15:34:55","modified_gmt":"2022-06-23T15:34:55","slug":"combine-call-center-outsourcing-with-back-office-support-for-max-benefit","status":"publish","type":"post","link":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/","title":{"rendered":"Combine Call Center Outsourcing with Back Office Support for Max Benefit"},"content":{"rendered":"\n

There is no denying the fact that outsourcing is an integral part of modern-day business operations. In order to succeed today, one has to bring down the capital expenditure (capex) and increase revenue at the same time. While improvement in revenue depends a lot on how your core product\/service is faring, you can decrease the capex by outsourcing. And, to make the deal even sweeter, you can combine call center outsourcing<\/a><\/strong> with back office support for maximum gains.<\/p>\n\n\n\n\n\n\n\n

Remove Silos by Selecting a Versatile Vendor<\/strong><\/p>\n\n\n\n

One of the biggest problems that hinder outsourcing ventures is the silos it creates. Due to the dependency of one department over another, work is hampered whenever there is a delay in an intermediary task. For example, if order processing in an ecommerce platform is not done appropriately by back office support services<\/a> <\/strong>(and documentation of the case is non-existent), it can make the task of call center agents difficult. And, if the department is not in-house or run by a different vendor, then it would be almost impossible for agents to find the cause of the error (at least in real-time). Such an incident can lead to customer dissatisfaction.<\/p>\n\n\n\n

The\nabove-mentioned situation and many like it can be fixed quite easily by\noutsourcing both call enter and back office to the same vendor. Below are some\nbenefits of such a venture:<\/p>\n\n\n\n

Complete liability of the vendor<\/strong><\/p>\n\n\n\n

When you use call center outsourcing<\/strong> and back office support services<\/a><\/strong> <\/a>from the same vendor, you are no longer liable for any mistake. Lack of coordination will no longer be the cause of concern for you.<\/p>\n\n\n\n

You do not have to play the judge<\/strong><\/p>\n\n\n\n

In case something\ngoes wrong, you won\u2019t have to play the judge and figure out who is at fault.\nThis will save a lot of time and also reduce stress. It will also lead to\nimproved focus on core operations.<\/p>\n\n\n\n

Less red tape<\/strong><\/p>\n\n\n\n

Filling up\nforms, jotting down SLAs and writing down contracts can be mind-numbing. With a\nsingle vendor for both call center and back office, your paper work will be\nreduced considerably.<\/p>\n\n\n\n

Improved cost savings<\/strong><\/p>\n\n\n\n

Outsourcing\nseveral in-house operations will instantly help you cut down on major capital\ninvestments.<\/p>\n\n\n\n

Important Attributes to Look for in an Outsourcing Vendor<\/strong><\/p>\n\n\n\n

If you want\nto settle on one vendor for the majority of your outsourcing tasks, you need to\nbe very precise in your selection. A below-par outsourcing company can be\nhugely damaging to your business prospects. So, follow the tips mentioned below\nfor achieving maximum success:<\/p>\n\n\n\n

Look for complete scalability<\/strong><\/p>\n\n\n\n

Scalability to meet up to any requirement is a major requirement for outsourcing multiple ventures. Your partner should have ample resources at its disposal to increase the scale of back office<\/a> or call center<\/a> operation exactly as per your need. <\/p>\n\n\n\n

Outsource to a vendor who has a reputation to save<\/strong> Outsourcing multiple in-house operations require you to offload a lot of customer-critical data to the vendor<\/a>. If you partner with someone who has a reputation to save, then you will know that it will do everything in its power to safeguard the data. On the other hand, a new company might take it easy as it has nothing to lose if the data is compromised.<\/p>\n\n\n\n

Hire a liaison manager<\/strong><\/p>\n\n\n\n

As you will\nbe outsourcing work from many departments, it makes sense to have you own man in\nthe office premise of the vendor. A liaison manager that is well-versed with\nyour operations can serve as your eyes and ears. He will see to it that the\nwork is done exactly as per the standards you have set.<\/p>\n","protected":false},"excerpt":{"rendered":"

There is no denying the fact that outsourcing is an integral part of modern-day business operations. In order to succeed today, one has to bring down the capital expenditure (capex) and increase revenue at the same time. While improvement in revenue depends a lot on how your core product\/service is faring, you can decrease the […]<\/p>\n","protected":false},"author":1,"featured_media":1408,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[167],"tags":[114,142,137,103],"class_list":{"0":"post-1407","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-call-centers-in-new-jersey","8":"tag-back-office-support","9":"tag-back-office-support-services","10":"tag-call-center","11":"tag-call-center-outsourcing","13":"post-with-thumbnail","14":"post-with-thumbnail-large"},"yoast_head":"\nOutsourcing Back office support & Solutions provider<\/title>\n<meta name=\"description\" content=\"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outsourcing Back office support & Solutions provider\" \/>\n<meta property=\"og:description\" content=\"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-18T13:57:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T15:34:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"124\" \/>\n\t<meta property=\"og:image:height\" content=\"60\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Amelia Robert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Outsourcing Back office support & Solutions provider\" \/>\n<meta name=\"twitter:description\" content=\"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amelia Robert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/\"},\"author\":{\"name\":\"Amelia Robert\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\"},\"headline\":\"Combine Call Center Outsourcing with Back Office Support for Max Benefit\",\"datePublished\":\"2020-03-18T13:57:20+00:00\",\"dateModified\":\"2022-06-23T15:34:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/\"},\"wordCount\":616,\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/Call-center-outsourcing-back-office-support-services.jpg\",\"keywords\":[\"back office support\",\"Back Office support services\",\"call center\",\"call center outsourcing\"],\"articleSection\":[\"call centers in new jersey\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/\",\"name\":\"Outsourcing Back office support & Solutions provider\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/Call-center-outsourcing-back-office-support-services.jpg\",\"datePublished\":\"2020-03-18T13:57:20+00:00\",\"dateModified\":\"2022-06-23T15:34:55+00:00\",\"description\":\"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/Call-center-outsourcing-back-office-support-services.jpg\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/Call-center-outsourcing-back-office-support-services.jpg\",\"width\":960,\"height\":300,\"caption\":\"Call center outsourcing\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/03\\\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Combine Call Center Outsourcing with Back Office Support for Max Benefit\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"name\":\"\",\"description\":\"vcallglobal blog\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\",\"name\":\"Vcall Global\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"width\":124,\"height\":60,\"caption\":\"Vcall Global\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\",\"name\":\"Amelia Robert\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"caption\":\"Amelia Robert\"},\"description\":\"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Outsourcing Back office support & Solutions provider","description":"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/","og_locale":"en_US","og_type":"article","og_title":"Outsourcing Back office support & Solutions provider","og_description":"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.","og_url":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/","article_published_time":"2020-03-18T13:57:20+00:00","article_modified_time":"2022-06-23T15:34:55+00:00","og_image":[{"width":124,"height":60,"url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","type":"image\/png"}],"author":"Amelia Robert","twitter_card":"summary_large_image","twitter_title":"Outsourcing Back office support & Solutions provider","twitter_description":"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.","twitter_image":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","twitter_misc":{"Written by":"Amelia Robert","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/#article","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/"},"author":{"name":"Amelia Robert","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e"},"headline":"Combine Call Center Outsourcing with Back Office Support for Max Benefit","datePublished":"2020-03-18T13:57:20+00:00","dateModified":"2022-06-23T15:34:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/"},"wordCount":616,"publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/03\/Call-center-outsourcing-back-office-support-services.jpg","keywords":["back office support","Back Office support services","call center","call center outsourcing"],"articleSection":["call centers in new jersey"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/","url":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/","name":"Outsourcing Back office support & Solutions provider","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/#primaryimage"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/03\/Call-center-outsourcing-back-office-support-services.jpg","datePublished":"2020-03-18T13:57:20+00:00","dateModified":"2022-06-23T15:34:55+00:00","description":"Get the outsourcing back office support services from call center vendor, you can combine call center outsourcing with back-office support for maximum gain.","breadcrumb":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/#primaryimage","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/03\/Call-center-outsourcing-back-office-support-services.jpg","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/03\/Call-center-outsourcing-back-office-support-services.jpg","width":960,"height":300,"caption":"Call center outsourcing"},{"@type":"BreadcrumbList","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/03\/combine-call-center-outsourcing-with-back-office-support-for-max-benefit\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.vcallglobal.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Combine Call Center Outsourcing with Back Office Support for Max Benefit"}]},{"@type":"WebSite","@id":"https:\/\/www.vcallglobal.com\/blog\/#website","url":"https:\/\/www.vcallglobal.com\/blog\/","name":"","description":"vcallglobal blog","publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.vcallglobal.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.vcallglobal.com\/blog\/#organization","name":"Vcall Global","url":"https:\/\/www.vcallglobal.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","width":124,"height":60,"caption":"Vcall Global"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e","name":"Amelia Robert","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","caption":"Amelia Robert"},"description":"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.","url":"https:\/\/www.vcallglobal.com\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=1407"}],"version-history":[{"count":3,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1407\/revisions"}],"predecessor-version":[{"id":1988,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1407\/revisions\/1988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media\/1408"}],"wp:attachment":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=1407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=1407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=1407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}