{"id":1411,"date":"2020-04-01T05:52:20","date_gmt":"2020-04-01T05:52:20","guid":{"rendered":"https:\/\/www.vcallglobal.com\/blog\/?p=1411"},"modified":"2022-06-23T16:08:56","modified_gmt":"2022-06-23T16:08:56","slug":"right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success","status":"publish","type":"post","link":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/","title":{"rendered":"Right MIX of Voice, Chat and Email Support Outsourcing for Business Success"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Operating a business in today\u2019s world is filled with many challenges. The burden of regulatory compliances, the fight of competition and an ever-changing technology can wear down even the best of entrepreneurs. Add to that, the task of keeping customers satisfied and the whole situation begins to appear even worse.&nbsp; But this is the one function that comes with the flexibility of outsourcing. Yes, call center, chat and <strong><a href=\"https:\/\/www.vcallglobal.com\/email-support.html\">email support outsourcing<\/a><\/strong> can be a worthwhile decision, which not only fulfils this additional requirement of managing customers but also has a positive impact on the core operations.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Voice,\nChat and Email: The Fundamental Modes of Support<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voice,\nchat and email are the three main modes of providing support to the customers.\nAll three modes address specific needs of customers and help improve the image\nof a brand. Voice support is the most popular and widely used. However, many\ncompanies make the mistake of ignoring chat and email and end up losing many of\ntheir customers to the competing brands.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The\nright mix of voice, chat and email lays down a strong base for your core\nbusiness operations. They fulfil different niches in the following ways:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Voice support is the mostly used and the first contact point for a customer. When you think of <strong><a href=\"https:\/\/www.vcallglobal.com\/call-center-outsourcing.html\">call center outsourcing<\/a><\/strong>, it should be the first thing on your mind. A voice support department depends greatly on the agents and the software tools that they utilize. CRM, IVR, ACD and networking infrastructure are essential ingredients for a successful call center department.<\/li><li>Chat support is extremely popular amongst millennials. It is a faster way to reach out to support. As most chat agents can handle multiple chat sessions concurrently, the work completion is faster. Hence, the queues are shorter or non-existent. Also, Live Chat can be integrated on the browser for quick and easy access by agents.<\/li><li>Email support is a laid-back mode of support. The response time is higher but it is more comfortable for agents. It also gives ample room to customers to express themselves clearly. So, in complicated cases, email support provides a much better alternative. Also, email support places greater control over customer services in the hands of the companies. Canned responses can be conceptualized or regulated by organizations, which can then be used by <strong>email support outsourcing<\/strong> companies agents in relevant situations. <\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Although voice support is the most wide-spread mode\nof correspondence between customers and companies, chat and email have their very\nown place in the overall scheme of things. These web-based support channels\nprovide customers the functionality to send attachments like invoices, product\nimages, proof of purchases etc. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The Benefits of Single-Point Outsourcing Solutions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outsourcing different tasks to different vendors can cause major headaches for a business. A better option is to use the services of a versatile <strong><a href=\"https:\/\/www.vcallglobal.com\/\">call center outsourcing vendor<\/a><\/strong> who can deliver all the services. A one-stop-shop outsourcing vendor like Vcallglobal can provide major advantages:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Access\nto all the skills and software<\/li><li>Long-term\nassociation guaranteed as high-stake outsourcing ventures last for longer than\nisolated ventures<\/li><li>No\nneed to travel to different locations<\/li><li>Consolidated\nbilling for all outsourcing services<\/li><li>A\nliaison manager can be placed in the outsourcing vendor\u2019s premises for better\nmanagement of outsourcing endeavors<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">At Vcare, we have the experience of accomplishing various call center projects from companies plying their trade in different niches. Our <strong><a href=\"https:\/\/www.vcallglobal.com\/blog\/2020\/02\/outsource-email-support-services-to-gain-an-instant-edge-over-competition\/\">email support outsourcing<\/a><\/strong> companies department is run via a cutting-edge email response management software. We employ the power of analytics in our chat\/email\/voice support and have a cisco-powered call center infrastructure that enables a robust call center network.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Operating a business in today\u2019s world is filled with many challenges. The burden of regulatory compliances, the fight of competition and an ever-changing technology can wear down even the best of entrepreneurs. Add to that, the task of keeping customers satisfied and the whole situation begins to appear even worse.&nbsp; But this is the one [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1556,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[111],"tags":[137,103,112,109],"class_list":["post-1411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email-support","tag-call-center","tag-call-center-outsourcing","tag-call-center-outsourcing-company","tag-email-support-outsourcing","post-with-thumbnail","post-with-thumbnail-large"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chat and Email Support Outsourcing Companies | Vcallglobal<\/title>\n<meta name=\"description\" content=\"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chat and Email Support Outsourcing Companies | Vcallglobal\" \/>\n<meta property=\"og:description\" content=\"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-01T05:52:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-23T16:08:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"124\" \/>\n\t<meta property=\"og:image:height\" content=\"60\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Amelia Robert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Chat and Email Support Outsourcing Companies | Vcallglobal\" \/>\n<meta name=\"twitter:description\" content=\"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amelia Robert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/\"},\"author\":{\"name\":\"Amelia Robert\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\"},\"headline\":\"Right MIX of Voice, Chat and Email Support Outsourcing for Business Success\",\"datePublished\":\"2020-04-01T05:52:20+00:00\",\"dateModified\":\"2022-06-23T16:08:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/\"},\"wordCount\":613,\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/email-support-outsourcing-2.jpg\",\"keywords\":[\"call center\",\"call center outsourcing\",\"Call center outsourcing company\",\"Email Support Outsourcing\"],\"articleSection\":[\"Email Support\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/\",\"name\":\"Chat and Email Support Outsourcing Companies | Vcallglobal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/email-support-outsourcing-2.jpg\",\"datePublished\":\"2020-04-01T05:52:20+00:00\",\"dateModified\":\"2022-06-23T16:08:56+00:00\",\"description\":\"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/email-support-outsourcing-2.jpg\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/email-support-outsourcing-2.jpg\",\"width\":860,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2020\\\/04\\\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Right MIX of Voice, Chat and Email Support Outsourcing for Business Success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"name\":\"\",\"description\":\"vcallglobal blog\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\",\"name\":\"Vcall Global\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"width\":124,\"height\":60,\"caption\":\"Vcall Global\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\",\"name\":\"Amelia Robert\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"caption\":\"Amelia Robert\"},\"description\":\"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chat and Email Support Outsourcing Companies | Vcallglobal","description":"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/","og_locale":"en_US","og_type":"article","og_title":"Chat and Email Support Outsourcing Companies | Vcallglobal","og_description":"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.","og_url":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/","article_published_time":"2020-04-01T05:52:20+00:00","article_modified_time":"2022-06-23T16:08:56+00:00","og_image":[{"width":124,"height":60,"url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","type":"image\/png"}],"author":"Amelia Robert","twitter_card":"summary_large_image","twitter_title":"Chat and Email Support Outsourcing Companies | Vcallglobal","twitter_description":"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.","twitter_image":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","twitter_misc":{"Written by":"Amelia Robert","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/#article","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/"},"author":{"name":"Amelia Robert","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e"},"headline":"Right MIX of Voice, Chat and Email Support Outsourcing for Business Success","datePublished":"2020-04-01T05:52:20+00:00","dateModified":"2022-06-23T16:08:56+00:00","mainEntityOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/"},"wordCount":613,"publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/04\/email-support-outsourcing-2.jpg","keywords":["call center","call center outsourcing","Call center outsourcing company","Email Support Outsourcing"],"articleSection":["Email Support"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/","url":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/","name":"Chat and Email Support Outsourcing Companies | Vcallglobal","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/#primaryimage"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/04\/email-support-outsourcing-2.jpg","datePublished":"2020-04-01T05:52:20+00:00","dateModified":"2022-06-23T16:08:56+00:00","description":"Top USA based email support outsourcing companies can be a worthwhile decision, which not only fulfills this extra requirement of managing customers.","breadcrumb":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/#primaryimage","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/04\/email-support-outsourcing-2.jpg","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2020\/04\/email-support-outsourcing-2.jpg","width":860,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.vcallglobal.com\/blog\/2020\/04\/right-mix-of-voice-chat-and-email-support-outsourcing-for-business-success\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.vcallglobal.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Right MIX of Voice, Chat and Email Support Outsourcing for Business Success"}]},{"@type":"WebSite","@id":"https:\/\/www.vcallglobal.com\/blog\/#website","url":"https:\/\/www.vcallglobal.com\/blog\/","name":"","description":"vcallglobal blog","publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.vcallglobal.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.vcallglobal.com\/blog\/#organization","name":"Vcall Global","url":"https:\/\/www.vcallglobal.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","width":124,"height":60,"caption":"Vcall Global"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e","name":"Amelia Robert","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","caption":"Amelia Robert"},"description":"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.","url":"https:\/\/www.vcallglobal.com\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=1411"}],"version-history":[{"count":5,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1411\/revisions"}],"predecessor-version":[{"id":1994,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/1411\/revisions\/1994"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media\/1556"}],"wp:attachment":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=1411"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=1411"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=1411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}