{"id":312,"date":"2015-02-12T17:10:54","date_gmt":"2015-02-12T17:10:54","guid":{"rendered":"http:\/\/www.vcallglobal.com\/blog\/?p=312"},"modified":"2021-02-26T11:50:26","modified_gmt":"2021-02-26T11:50:26","slug":"tips-to-improve-revenue-reach-and-customer-satisfaction-in-2015","status":"publish","type":"post","link":"https:\/\/www.vcallglobal.com\/blog\/2015\/02\/tips-to-improve-revenue-reach-and-customer-satisfaction-in-2015\/","title":{"rendered":"Tips to Improve Revenue, Reach and Customer Satisfaction in 2015"},"content":{"rendered":"

The holy grail of customer support services is – to reach out to a maximum number of customers in need of help, to satisfy them with the solutions or services and to generate sales in the process. It is believed that earning a new customer is 5-10% more costly than getting repeat sales or referral sales from a loyal customer base. This is why large brands are spending significant worth behind satisfying their customers. Call center outsourcing is not bound to only post-sales support, it can help brands earn leads and leverage the benefits of a promotional campaign. The basics of achieving the benchmark in customer support services are nothing different for this year, but certain things have evolved. So, the post will inform you of the ways to achieve the Holy Grail in customer service.<\/p>\n

\"Vcall-center-outsourcing\"<\/a><\/p>\n

Making the Most of Marketing Potential<\/strong><\/h6>\n

Ask a business owner how many leads are enough? They will blow it away as a dubious question. There is no extent to enough when it comes to lead generation. So, the sales teams are always craving for more and more leads. Not only this, companies are willing to invest in technology that will provide insights into these leads. This is where the evolution of marketing automation technology can help brands<\/a>. Now the sales teams can earn leads and immediately note them down on the CRM tool. Once the leads are embedded in the CRM tool, the marketers will have better visibility into the history and behavior of leads. The integration can be beneficial when the leads are first contacted by the marketing professionals. It will also help in shortlisting leads based on certain pre-set criterions.<\/p>\n

Streamlining all the Communications for Support and Sales<\/strong><\/h6>\n

The use of modern CRM has aided call center outsourcing services enormously. The modern-day agents can take a quick look through the CRM software to learn about customer information, purchase history, and other key facets. But call centers should look to integrate their phone system with the CRM. If these two are not integrated then the agents will have to spend more time behind each call. They have to follow a step by step process to search for ID of the caller, keep the caller engaged while they search through the information and start communicating effectively only after the customer data is fetched. This is why the CRM chose should be easy to integrate with telephony and have features such as:<\/p>\n