{"id":858,"date":"2019-02-21T14:27:14","date_gmt":"2019-02-21T14:27:14","guid":{"rendered":"https:\/\/www.vcallglobal.com\/blog\/?p=858"},"modified":"2021-12-28T08:43:43","modified_gmt":"2021-12-28T08:43:43","slug":"drawing-a-line-between-call-center-and-contact-center-services","status":"publish","type":"post","link":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/","title":{"rendered":"Drawing a Line between Call Center and Contact Center Services"},"content":{"rendered":"

Customers play an important role in the success of any business. This is the main reason why companies try their best to improve their customer-facings services. In the modern world, call center services and contact center services<\/strong><\/a> have both emerged as the flag bearers of the customer-service industry. While they both perform similar functions, there is a slight difference in their roles and responsibilities.<\/p>\n

Role and Scope of Call Center Services<\/strong><\/p>\n

Call center as the name implies is a place where calls are handled by a group of call center agents. Since the inception of the call center business, call center services have come a long way from PBX lines to VoIP phones. Moreover, the focus of call centers has also changed from just handling customers\u2019 queries to providing them complete satisfaction. This change in the role has also widened the scope of a call center in the following ways:<\/p>\n

    \n
  1. Focus on key parameters<\/strong> \u2013 As the role of a call centers is to satisfy customers, its operations are always carried out while keeping certain key parameters in mind. The key parameters are listed below:<\/li>\n
  2. AHT<\/strong> \u2013 Average handling time or the time it takes to finish a call. The lower the AHT, the better it will be for the call center. However, a good AHT should also be complemented with a good FCR.<\/li>\n
  3. FCR<\/strong> Percentage<\/strong> \u2013 First call resolution or the percentage of calls solved in the first contact made by customers. When an issue is resolved in the first attempt, it leads to customer happiness.<\/li>\n
  4. CSAT score<\/strong> \u2013 Customer satisfaction rating or the grade customer gives to the call center agent after a call is finished. This stat tells a call center manager how well the agents are treating customers on call and how good they are in their call-handling skills.<\/li>\n<\/ol>\n
      \n
    1. Expertise in handling calls<\/strong> \u2013 Call center agents are experts in handling customers\u2019 queries on call. Generally, they do not use other mediums for making a contact with customers and focus on resolving the customers\u2019 issues on call ASAP.<\/li>\n<\/ol>\n

      Call center services can be used in the following roles:<\/strong><\/p>\n

        \n
      1. Inbound customer services e.g. technical support, customer service etc.<\/li>\n
      2. Outbound customer services e.g. lead generation, telemarketing etc.<\/li>\n
      3. Fraud prevention, order taking services<\/strong><\/a><\/li>\n<\/ol>\n

        Role and Scope of Contact Center Services<\/strong><\/p>\n

        Contact centers rely on a more modern Omni channel approach to handle customers\u2019 queries. A contact center is capable of handling customers\u2019 queries via the following channels:<\/p>\n

          \n
        1. Text Chat<\/a><\/li>\n
        2. Telephone Services<\/a><\/li>\n
        3. Email<\/strong><\/a><\/li>\n
        4. Direct Website Interface<\/li>\n
        5. Social Media<\/strong><\/a><\/li>\n<\/ol>\n

          Omni channel contact center services<\/strong> cover the scope of call center services, but they perform the same tasks a lot more comprehensively and through different channels. Some of the advantages of employing contact center services<\/strong><\/a> over call center services are listed below:<\/p>\n

            \n
          1. More flexibility<\/strong> \u2013 As it is possible to toggle the priorities and access of contact center agents in real-time, it becomes easier to handle customers\u2019 queries and provide them resolution. A contact center manager can route the calls, chat sessions and customers\u2019 emails to different agents depending on their skill levels and availability.<\/li>\n
          2. Use of modern platforms like social media<\/strong> \u2013 It is seen that customers\u2019 are taking different routes to contact companies from where they have made a purchase. While providing contact center services<\/strong><\/a>, agents have access to companies\u2019 handles on social media sites, which they can use to respond to customers\u2019 queries on different platforms.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

            Customers play an important role in the success of any business. This is the main reason why companies try their best to improve their customer-facings services. In the modern world, call center services and contact center services have both emerged as the flag bearers of the customer-service industry. While they both perform similar functions, there […]<\/p>\n","protected":false},"author":1,"featured_media":859,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[129,136],"class_list":{"0":"post-858","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-contact-center-services","8":"tag-contact-center-services","9":"tag-order-taking-services","11":"post-with-thumbnail","12":"post-with-thumbnail-large"},"yoast_head":"\nContact center services | order taking services | vcallglobal<\/title>\n<meta name=\"description\" content=\"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center services | order taking services | vcallglobal\" \/>\n<meta property=\"og:description\" content=\"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-21T14:27:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-28T08:43:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"124\" \/>\n\t<meta property=\"og:image:height\" content=\"60\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Amelia Robert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Contact center services | order taking services | vcallglobal\" \/>\n<meta name=\"twitter:description\" content=\"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amelia Robert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/\"},\"author\":{\"name\":\"Amelia Robert\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\"},\"headline\":\"Drawing a Line between Call Center and Contact Center Services\",\"datePublished\":\"2019-02-21T14:27:14+00:00\",\"dateModified\":\"2021-12-28T08:43:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/\"},\"wordCount\":572,\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/contactcenterservices.jpg\",\"keywords\":[\"Contact Center Services\",\"order taking services\"],\"articleSection\":[\"contact center services\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/\",\"name\":\"Contact center services | order taking services | vcallglobal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/contactcenterservices.jpg\",\"datePublished\":\"2019-02-21T14:27:14+00:00\",\"dateModified\":\"2021-12-28T08:43:43+00:00\",\"description\":\"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/contactcenterservices.jpg\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/contactcenterservices.jpg\",\"width\":960,\"height\":300,\"caption\":\"contact center services\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/2019\\\/02\\\/drawing-a-line-between-call-center-and-contact-center-services\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Drawing a Line between Call Center and Contact Center Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"name\":\"\",\"description\":\"vcallglobal blog\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#organization\",\"name\":\"Vcall Global\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/05\\\/logo.png\",\"width\":124,\"height\":60,\"caption\":\"Vcall Global\"},\"image\":{\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/#\\\/schema\\\/person\\\/115e401e75189ba325b94245184f385e\",\"name\":\"Amelia Robert\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g\",\"caption\":\"Amelia Robert\"},\"description\":\"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.\",\"url\":\"https:\\\/\\\/www.vcallglobal.com\\\/blog\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contact center services | order taking services | vcallglobal","description":"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/","og_locale":"en_US","og_type":"article","og_title":"Contact center services | order taking services | vcallglobal","og_description":"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.","og_url":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/","article_published_time":"2019-02-21T14:27:14+00:00","article_modified_time":"2021-12-28T08:43:43+00:00","og_image":[{"width":124,"height":60,"url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","type":"image\/png"}],"author":"Amelia Robert","twitter_card":"summary_large_image","twitter_title":"Contact center services | order taking services | vcallglobal","twitter_description":"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.","twitter_image":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","twitter_misc":{"Written by":"Amelia Robert","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/#article","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/"},"author":{"name":"Amelia Robert","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e"},"headline":"Drawing a Line between Call Center and Contact Center Services","datePublished":"2019-02-21T14:27:14+00:00","dateModified":"2021-12-28T08:43:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/"},"wordCount":572,"publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2019\/02\/contactcenterservices.jpg","keywords":["Contact Center Services","order taking services"],"articleSection":["contact center services"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/","url":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/","name":"Contact center services | order taking services | vcallglobal","isPartOf":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/#primaryimage"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2019\/02\/contactcenterservices.jpg","datePublished":"2019-02-21T14:27:14+00:00","dateModified":"2021-12-28T08:43:43+00:00","description":"In this day and age, contact center services have become crucial for meeting the requirements of businesses. We offer cutting-edge services like order taking services to help our clients reach their customer via all communication channels.","breadcrumb":{"@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/#primaryimage","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2019\/02\/contactcenterservices.jpg","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2019\/02\/contactcenterservices.jpg","width":960,"height":300,"caption":"contact center services"},{"@type":"BreadcrumbList","@id":"https:\/\/www.vcallglobal.com\/blog\/2019\/02\/drawing-a-line-between-call-center-and-contact-center-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.vcallglobal.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Drawing a Line between Call Center and Contact Center Services"}]},{"@type":"WebSite","@id":"https:\/\/www.vcallglobal.com\/blog\/#website","url":"https:\/\/www.vcallglobal.com\/blog\/","name":"","description":"vcallglobal blog","publisher":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.vcallglobal.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.vcallglobal.com\/blog\/#organization","name":"Vcall Global","url":"https:\/\/www.vcallglobal.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","contentUrl":"https:\/\/www.vcallglobal.com\/blog\/wp-content\/uploads\/2014\/05\/logo.png","width":124,"height":60,"caption":"Vcall Global"},"image":{"@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.vcallglobal.com\/blog\/#\/schema\/person\/115e401e75189ba325b94245184f385e","name":"Amelia Robert","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5c4b5fba2a2f38b14f4c6ea026878d8b5ca88b1e453bc129b654d6283028b618?s=96&d=mm&r=g","caption":"Amelia Robert"},"description":"Amelia Robert is a customer service manager associated with Vcall Global. The organization she works for offers variety of services including call center solutions, telecom billing solutions, software development services and IVR services. Her association with the contact center industry began five years back when she started working as an agent with a customer service company. Her writings bring out the insight that she has been able to develop because of her experience and understanding.","url":"https:\/\/www.vcallglobal.com\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=858"}],"version-history":[{"count":5,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/858\/revisions"}],"predecessor-version":[{"id":1868,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/posts\/858\/revisions\/1868"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media\/859"}],"wp:attachment":[{"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vcallglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}