Customer Care and Retention

Customer Retention ProgramsAn old customer lasts longer than a new one

Companies in the business world need to face many challenges simultaneously. However, two of the things that are completely contradictory to each other are acquiring new customers while retaining the existing ones. The emergence of a plethora of players in every field has raised the expectations of customers to a level where doing the needful would not allow you to sustain. Moreover, technological advancements also enable customers to scout everything from social media to as many touch points as you can think of.

Leverage on the impact of spoken words

Communicating with customers offers immense opportunities to strengthen relationships and enhance their loyalty. The pressure of performance and inability to survive in a market where a new competitor germinates every second has made business owners understand the significance of customer service. While focusing on the core areas of business is more important than anything else, customers are the ones who need to be given priority.

At Vcall Global, we do not just focus on improving the way service is delivered to your customer, but also ensure that the overall experience of your customer is enhanced to a level where he starts reposing blind faith in you. We never forget that your customer perceives your brand according to the standards of customer care. So, outsource customer service by choosing us and experience a favorable change in your business.

What makes you different from your competitor when you are with us

  • Ability to identify customers worth retention: The robust methodology adopted by us facilitates the segregation of your customers in line with their profitability.
  • Call routing: Our efficient IVR platform enables the queuing of customers in a smooth manner, thereby maximizing the efficiency of the process.
  • Active helpdesk and uninterrupted support: We extend unconditional support to your customers through different touch points like email, chat, and voice. Our agents make sure that the problem of your customer gets rectified in a manner that maximizes customer satisfaction.