You end up losing customers because you do not pick up their calls
No customer wants to listen to a dialer tone when he calls up a service provider. Eventually, he hangs up the call and makes up his mind to try out other service providers, but not you. In addition, you do not know how many potential customers you have missed to date because of your inability to attend calls. You are definitely not going to sit down and calculate the losses you have incurred on account of those foregone opportunities. Not answering a phone call in time simply implies that you are on the verge of losing a considerable quantity of business.
As a customer, one is simply impatient and can hardly afford to wait. Often, the urgent needs of customers prompt them to find solace even through an answering machine or a self-help mechanism offered by IVR services. Moreover, you are not in a position to force your customers to call you up only during your business hours. Since the customers pay for your services and an emergency is never pre-decided, they feel the need for the liberty to call you anytime. The companies that offer the flexibility of round-the-clock services to their customers end up winning their trust and quickly climb up the success ladder. You might not be able to do the same on your own as you have many other important business goals in front of you.
A customer would not come in if you cannot find the time to talk to him
Despite widespread advancement in the area of technology, an individual still finds it best to pick up the phone and call if he wants to purchase something or utilize a service. Likewise, even an existing customer makes a call whenever the need arises. In addition, a customer who is not satisfied with your services would also call up and make a complaint or attempt to get his problem solved. In all likelihood, you need to find the time to talk to your customer.
If you feel that your business is suffering simply because the resources that you have employed are unable to attend to answer the incoming calls, then it is high time that you start looking for phone answering services. Vcall Global attempts to take care of your customers by providing services that combine innovation and technology in an exemplary manner. Handing over the responsibility of your customers to us would not only improve the quality of communication taking place between you and the customers, but also enhance the reputation of your organization.
Our customer service representatives understand how important their services are for you. This is the reason they personally attend to every call that comes in. In addition, the presence of state-of-the-art infrastructure at our facilities encourages the executives employed by us to do their best. We streamline the work of our frontline executives by providing them with IVR solutions that enable efficient call routing. This not only enables dissemination of information but also organizes the work and simplifies their task. Vcall Global employs agents who understand customers and leverage on their professional experience.
We do not claim to be unique, but we work hard by
- Maximizing the efficiency of your process by aligning it with our value chain.
- Preparing your business for emergencies by adopting a proactive approach.
- Organizing the functions in accordance with your business needs.
- Keeping a continuous track of performance.
Every customer might not want to come again to you, but you need to make efforts and see to it that a customer who comes never goes away from you.