When customers call for help, they expect nothing less than whole-hearted support from their product or services provider. When they come to know that the number they are given by… read more →
Productivity can be tangible like a commodity or intangible like a service, however, it remains the core aspect of any business endeavor. Be it in the quantity of produce or… read more →
Call center outsourcing has become an integral part of business operations taking place these days. Every business owner wants to convey to his customers that he cares about them and… read more →
Communication via email is convenient for everyone. Emails provide an easy way to describe a situation in detail and can be sent over an internet connection with ease. This is… read more →
The evolution of customer support services is responsible for changing the way businesses operate. In the past, businesses had no means to learn about customer behavior and opinions. But with… read more →
The world of customer service is as varied as it is huge, and it is always changing. Since its inception, customer service industry has gone through one transition after another… read more →
American politician Kevin McCarthy has rightly said, “My belief is you have one chance to make a first impression.” For companies, first impression acts as major chance to deliver lasting… read more →
Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to… read more →
Call center industry across the globe has seen a noticeable change with the launch of new startups and changing behavior of consumers. This has forced the call center service providers… read more →
Once the company decides to call center outsourcing process, choosing the right vendor and communicating all the needs become the next important steps. Creating a fine Request for Quote (RFQ)… read more →
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