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Call centers have become part and parcel of modern-day business operations. Call centers have been so successful for companies that nowadays we are seeing different call centers for different processes. There is a clear demarcation between processes, which is based on a number of different factors. Every call center operation requires certain skill for its […]
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Outbound call center services are tricky. Unlike inbound services, in which, a customer initiates the contact, outbound services are initiated by call center agents. The onus of holding the conversation is solely on the shoulder of the agents. Therefore, outbound call center agents need to be articulate and persuasive. Need for Multi-Channel Proficiencies Outbound call […]
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Every business evolves over time and goes through many changes. But the importance of call centers stays the same regardless of the growth. Be it order taking answering services or technical support, you need to have the right platform to meet your customers’ requirements. Evolving Call Centers for Evolving Businesses The thing with running an […]
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Running an in-house call center can be complex. Given the wide range of tasks a business owner has to perform, the additional burden of managing a call center can be simply too much to handle. This is the main reason why outsourcing has become so popular amongst entrepreneurs. However, most companies do not realize the […]
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When customers call for help, they expect nothing less than whole-hearted support from their product or services provider. When they come to know that the number they are given by their product or service provider connects them to a call center that is neither run by them nor is it located in the country that […]
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Productivity can be tangible like a commodity or intangible like a service, however, it remains the core aspect of any business endeavor. Be it in the quantity of produce or quality of service, a good entrepreneur swears by raising the level of his productivity. However, nowadays businesses are riddled with many intriguing problems, one of […]
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Call center outsourcing has become an integral part of business operations taking place these days. Every business owner wants to convey to his customers that he cares about them and hence, tries to reach out to them in any way possible: be it text support or voice support. In the past, voice support was the […]
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Communication via email is convenient for everyone. Emails provide an easy way to describe a situation in detail and can be sent over an internet connection with ease. This is the reason why email support has become the preferred mode of communication of call center outsourcing companies located across the globe. Challenges of Handling Emails […]
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The evolution of customer support services is responsible for changing the way businesses operate. In the past, businesses had no means to learn about customer behavior and opinions. But with the inception of call center services and internet boom, it became easier to learn about consumer trends via the massive data generated by CRM tools. […]
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The world of customer service is as varied as it is huge, and it is always changing. Since its inception, customer service industry has gone through one transition after another and this trend doesn’t seem like coming to an end. Given the rate of changes, it has become harder for entrepreneurs to identify a call […]
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