American politician Kevin McCarthy has rightly said, “My belief is you have one chance to make a first impression.” For companies, first impression acts as major chance to deliver lasting… read more →
Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to… read more →
Call center industry across the globe has seen a noticeable change with the launch of new startups and changing behavior of consumers. This has forced the call center service providers… read more →
Once the company decides to outsource call center process, choosing the right vendor and communicating all the needs become the next important steps. Creating a fine Request for Quote (RFQ)… read more →
If you are looking to outsource customer support for your firm, it is imperative to have a basic knowledge of call center metrics. This will help you in choosing the… read more →
Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes… read more →
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center… read more →
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you… read more →
Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment.… read more →
A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because customer support process in a contact… read more →
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