Any type of business growth puts pressure on the customer service department and requires an addition of new resources to meet the growing requirements. In such a situation, business owners either add new resources or burden the existing workforce. Both situations are not ideal, especially in these times of competition. In-House Inbound Call Center Services […]
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In these times of competition, promotions have become an integral part of a company’s operations. To stay relevant in their field, companies have to constantly revolutionize their promotional campaigns just like their core product/service. The marketing strategies need to change as per the situation of the market and new innovations. Virtues of Partnering with Outbound […]
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The best entrepreneurs swear by the timing of their decisions. Regardless of the ingenuity behind a business decision, everybody agrees that it is the timing that really matters. And, if the decision is whether you should outsource customer support, the timing matters even more. The High Stakes of Customer Support The stakes related with a […]
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Call centers have become part and parcel of modern-day business operations. Call centers have been so successful for companies that nowadays we are seeing different call centers for different processes. There is a clear demarcation between processes, which is based on a number of different factors. Every call center operation requires certain skill for its […]
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Call center outsourcing has been prevalent for a number of years. The numerous advantages that it offers ranging from cost reduction to skill acquisition, makes it a worthy proposition for any company. This is the main reason why we are seeing a lot of companies shift their call center base to ITES hubs like India […]
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Outbound call center services are tricky. Unlike inbound services, in which, a customer initiates the contact, outbound services are initiated by call center agents. The onus of holding the conversation is solely on the shoulder of the agents. Therefore, outbound call center agents need to be articulate and persuasive. Need for Multi-Channel Proficiencies Outbound call […]
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Sales and marketing are two of the most important functions of modern-day businesses. A company depends on its sales team for increasing its profits. In the past, a sales team was mainly responsible for closing the deals. However, nowadays, due to an ever-growing list of business requirements, we are seeing them inundated with a number […]
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Evolving businesses require call centers to maintain goodwill amongst customers. No matter how good a product or service is, if it is not backed by great customer support, it will fail more often than not. This is because modern-day customers are more informed about the choices in front of them. And, they have more choices […]
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Telecom industry is going through fast transformations. Many telcos are lost for ideas as they look for new billing systems to meet their emerging requirements. However, frequent changes are not ideal for a telecom operation. Not only it leads to instability, it also impacts the financial wherewithal of an organization. In this day and age, […]
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Every business evolves over time and goes through many changes. But the importance of call centers stays the same regardless of the growth. Be it order taking answering services or technical support, you need to have the right platform to meet your customers’ requirements. Evolving Call Centers for Evolving Businesses The thing with running an […]
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