Globalization has increased competition amongst companies and has made it essential for businesses to expand their horizons. It is harder for companies to stay relevant in the competitive world of… read more →
Gone are the days when customers used to complaint and businesses used to ignore them. Monopoly of a handful of companies over their domain was the primary reason for their… read more →
American politician Kevin McCarthy has rightly said, “My belief is you have one chance to make a first impression.” For companies, first impression acts as major chance to deliver lasting… read more →
The evolution of customer support services is responsible for changing the way businesses operate. In the past, businesses had no means to learn about customer behavior and opinions. But with… read more →
How many of you out there have had to cancel your flight tickets? If you are above 40 and travelled the world, then it is highly likely that at some… read more →
The world of customer service is as varied as it is huge, and it is always changing. Since its inception, customer service industry has gone through one transition after another… read more →
Just like technology, customer service is evolving at a fast pace. Companies are leaving no stones unturned when it comes to delighting their customers and hence, are devising new ways… read more →
When it comes to customer support services, the art of rapport building is probably the most important. You can be master of your domain; however, if you lack the necessary… read more →
American politician Kevin McCarthy has rightly said, “My belief is you have one chance to make a first impression.” For companies, first impression acts as major chance to deliver lasting… read more →
Customer experience is essential in current competitive climate as customers will shift to another brand if their experience related to customer support is poor. In fact, Harris Interactive reported that… read more →
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