Just like technology, customer service is evolving at a fast pace. Companies are leaving no stones unturned when it comes to delighting their customers and hence, are devising new ways… read more →
When it comes to customer support services, the art of rapport building is probably the most important. You can be master of your domain; however, if you lack the necessary… read more →
American politician Kevin McCarthy has rightly said, “My belief is you have one chance to make a first impression.” For companies, first impression acts as major chance to deliver lasting… read more →
Customer experience is essential in current competitive climate as customers will shift to another brand if their experience related to customer support is poor. In fact, Harris Interactive reported that… read more →
Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to… read more →
Call center industry across the globe has seen a noticeable change with the launch of new startups and changing behavior of consumers. This has forced the call center service providers… read more →
Billing is one of the most crucial operations in telecom services industry. Companies can present themselves as a prestigious brand if they utilize effective billing software. The complexities arising in… read more →
Once the company decides to outsource call center process, choosing the right vendor and communicating all the needs become the next important steps. Creating a fine Request for Quote (RFQ)… read more →
Sixty three percent of online customers told that they are more likely to come back to a website which provides live chat support, as per marketing research firm Forrester. You… read more →
If you are looking to outsource customer support for your firm, it is imperative to have a basic knowledge of call center metrics. This will help you in choosing the… read more →
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