Every business evolves over time and goes through many changes. But the importance of call centers stays the same regardless of the growth. Be it order taking answering services or… read more →
Running an in-house call center can be complex. Given the wide range of tasks a business owner has to perform, the additional burden of managing a call center can be… read more →
There are many business owners who even after having the best products in the market often wonder why they are playing second fiddle to their competitors. In most cases, the… read more →
We live in a world that thrives on competition. Be it sports, politics or business, competition remains a common criteria that impacts the way things work out in these three… read more →
Email support has remained synonymous with customer service operations for a very long time. However, nowadays we are seeing a rise in the stock of newer services like chat and… read more →
Globalization has shrank the whole world and brought nations closer together than ever before. Outsourcing for the purpose of enhancing business prospects has become a common theme. Companies are looking… read more →
In this age of competition, business owners are trying to gain advantage over their peers through all means possible. While some are offering exciting discounts, others are looking to enhance… read more →
Since the inception of the Internet, emails have remained the most common mode of communication between people. Even with newer modes of communication emerging, many people still prefer emails over… read more →
When customers call for help, they expect nothing less than whole-hearted support from their product or services provider. When they come to know that the number they are given by… read more →
Productivity can be tangible like a commodity or intangible like a service, however, it remains the core aspect of any business endeavor. Be it in the quantity of produce or… read more →
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