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Category Archives: voice response system

Call Center Technology

Call Center Technology Tips: Buying Right Headsets

Posted on November 25, 2014April 29, 2020 by Amelia Robert

Technology rules the roost, no matter what business you belong to. The smart use of technology can see businesses climb up the ladder in no time at all. There is technology all around in any given business scenario. Technology helps save time and effort. It can make hours of work into a minutes’ work. That […]

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vcall global designed ivr systems and hosting

Essentials of Conducting a Survey with Your IVR

Posted on November 11, 2014September 24, 2019 by Amelia Robert

IVR (Interactive Voice Response) system has become an integral part of the customer service sector. The customers love to interact with a human rather than a recorded voice when they call, yet the use of IVR has been widespread. One of the prime reasons behind the popularity of IVR development in customer support processes is […]

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75 Second Avenue Suite 620 Needham,
MA 02494
Phone: +1.917.602.7548
E-Mail: sales@vcallglobal.com

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ABOUT COMPANY

Vcall Global is a global call center outsourcing enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through our business units in different parts of the world.

Call Center Services

  • Inbound services
  • Email Support
  • Chat Support
  • Customer Care and Retention
  • Technical Support
  • Order Taking 
  • Call Center Outsourcing 
  • IVR Solutions 
  • Billing & OSS 

Technology

  • Software
  • Data and Reporting
  • Infrastructure

Contact Info

Corporate Headquarter

75 Second Avenue Suite 620 Needham, MA 02494

Phone: +1.917.602.7548
Email: sales@vcallglobal.com

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