call center outsourcing

Know everything About call center outsourcing services

The development of state-of-the-art call center technologies has raised the bar for customer support. 96% of consumers throughout the world claim that a brand’s customer service is a key determinant of brand loyalty. Companies are investing in their customer support strategies by enhancing their internal contact centers or call center outsourcing services to satisfy these […]

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call centers services

Latest technology trends in outsourcing call centers

Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to which they guarantee long term survival of brands that implement them. Following are some essential technological trends, which are becoming popular in call center outsourcing Analytics […]

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call center services in Real Estate

Importance of call center services in real estate

As per franchise support company ‘Franchise Help,’ there were around 165000 firms working in the management field and residential brokerage in 2014. Various reports also suggest that this industry generates billion dollars of revenue each year. This ever growing industry needs support of external elements to remain in growth state forever. Call center services in […]

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