Sixty three percent of online customers told that they are more likely to come back to a website which provides live chat support, as per marketing research firm Forrester. You may wonder what makes the live chat support so important. These major benefits will answer this question effectively:Continue reading
Tag Archives: customer support
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Essentials of Great Customer Interaction
Customer’s interactions with a call center agent are situations that both the parties do not like. The customer is forced to contact the agent for a problem that should not have exited, while the agent has to take a call from an angry, hostile and frustrated customer. The customer has to expect quick problem resolution […]Continue reading