Since the inception of the Internet, emails have remained the most common mode of communication between people. Even with newer modes of communication emerging, many people still prefer emails over other channels, especially for formal communication. Hence, a company that skips on employing an email support team runs the risk of alienating some customers from […]
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11 benefits associated with email customer support
Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from different sectors. As per several reports, it is often observed that email queries are either responded extremely late or with wrong answers. Customers lose the trust […]
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How Email Chat Outsourcing Services Help Modern Businesses to Thrive
Modern customers expect their brands to dish out customer support through all possible channels. Though social media and web chat supports are new to the realm of customer support services, email support has existed longer. Some people say email support is a sort of obligation for brands without too much yield. But if you look […]
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