Facebook and Twitter have transformed into prime social media platforms. The traffic on these platforms is increasing day by day. Almost every buyer or subscriber uses these platforms for connecting with his/her friends or family. But recently, there has been a shift to commercial use as well. Most companies that have a website use social […]Continue reading
Category Archives: Social Media Customer Services
Socially Mature Contact Centers
Customer centric organizations consider customer service as an integral part of business development. They ensure that the organizations remain socially connected with their customers through online marketing campaigns as well. With the advent of social media, the need for active engagement with customers has also increased. The old methods can only provide a myopic view […]Continue reading
Why Social Media Customer care Services is Your Secret Weapon?
“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage.” – Amy Jo Martin (Social Media Marketing expert). It is a well-known business statistic: it costs five to ten percent more to acquire new customers than to retain an existing one. Though the statistics would vary slightly […]Continue reading