Email Response Management

Employ Email Response Management for an Immaculate Customer Service Experience

Since the inception of the Internet, emails have remained the most common mode of communication between people. Even with newer modes of communication emerging, many people still prefer emails over other channels, especially for formal communication. Hence, a company that skips on employing an email support team runs the risk of alienating some customers from […]

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back office outsourcing

How to Minimize Back Office Outsourcing Risks for Maximizing Outsourcing Benefits?

Globalization has increased competition amongst companies and has made it essential for businesses to expand their horizons. It is harder for companies to stay relevant in the competitive world of today without branching out their operations. And we all know, spreading one’s operations requires creation and management of assets, which is quite a difficult task. […]

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customer support services

Tips for Building Rapport with Customers

When it comes to customer support services, the art of rapport building is probably the most important. You can be master of your domain; however, if you lack the necessary interpersonal skills, you will find it hard to create a bond with your customers. Although, the primary objective of customer support service is to resolve […]

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