IVR has become the new frontier which all the business forces want to conquer. IVR has been a part of contact center practices for over a decade now. It has been successful in boosting revenue, bringing cost effectiveness and enhancing customer retention. If you want to win the battle of IVRs then customer centricity is […]Continue reading
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How IVR Singlehandedly Accomplishes A Variety Of Tasks
When you do not anticipate the call from a customer………. Although the customer center outsourcing industry is more than a decade old, many individuals fail to understand the purpose or business objective of this industry that is actually the lifeline of thousands of people across the world. With more and more businesses moving online, the […]Continue reading