Interactive Voice Response (IVR) has come a long way in its evolution. In the beginning, it was just a means to an end. As there are multiple departments dedicated to different functions, the job of erstwhile IVR systems was to convey basic information to customers and guide them to the correct department. Turn to 2021 […]
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Obtain outsourcing back office support from Vcallglobal and to improve the firm growth. Increase the list of satisfying customer from back office support.
Reduce Liability to Improve Core Process via Inbound Call Center Outsourcing
Due to the rising complexity in call center operations and back office tasks, companies are losing their focus from core processes. This is the main reason why many companies are unable to compete with their peers. Right now, the competition is at its apotheosis and it is required that business owners solely focus on their […]
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Expedite Non-Core Tasks with Back Office Support Solutions
Most companies recognize the difference between core and non-core tasks, but are unable to channel their focus proportionately. While back office services are important, they are not directly responsible for business success. As the focus of entrepreneurs always keeps on switching between front-office and back-office work, they are unable to get behind their critical business […]
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Start a Culture of Quality with Best QA in Customer Support Outsourcing Services
Quality Assurance (QA) is detrimental to any business process. It is naïve to expect your workforce to stay true to the process without direct monitoring and enforcement of quality parameters at every step. When it comes to customer support outsourcing services, the value of QA is immense. In a way, QA actually determines how good […]
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Use Facebook and Twitter to Boost Business via Social Media Customer Care Service
Facebook and Twitter have transformed into prime social media platforms. The traffic on these platforms is increasing day by day. Almost every buyer or subscriber uses these platforms for connecting with his/her friends or family. But recently, there has been a shift to commercial use as well. Most companies that have a website use social […]
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Are You Outsourcing Back Office Support? Make It Better with Omni Channel
How many of you out there have had to cancel your flight tickets? If you are above 40 and travelled the world, then it is highly likely that at some stage of your life you must have done that. Recall how you felt when you called up inbound call center outsourcing support and were told […]
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