In this age of competition, business owners are trying to gain advantage over their peers through all means possible. While some are offering exciting discounts, others are looking to enhance their core product and services. However, one thing that is generally ignored by companies and can have a huge bearing on their operation is the quality of their order taking answering services.
The Challenge Posed By Order Taking Answering Services
Although order taking is not a tough task, it still requires a dedicated workforce that is expert in this job. Most companies consider order taking as just another non-core operation and skimp on it. This results in a substandard operation, which hinders the ordering process and befuddles the customers. As more and more customers become unsatisfied with your services, you run the risk of losing them to competition.
Another challenge posed by order taking answering services comes from the inability of a company to scale its operation. Most organizations running an in-house order taking operation hire limited number of employees for carrying out these tasks. So, when the business grows and the number of customers calling in increases, a company is unable to handle the sudden influx of calls. The inability of an organization to attend these calls made by customers directly leads to a loss of revenue. In the reverse of this situation, when a company has too many resources for its order taking answering services and the business is at its lowest ebb, the company has to suffer financial losses as they have to pay out monthly salaries to the idle employees on their payroll.
The Solution: Outsourcing Order Taking Answering Services
Outsourcing order taking answering services immediately addresses challenges faced due to a lacking in-house order taking department.
- Scaling capability – When you partner with a reputed player in the call center industry, you get the option to ramp up or ramp down your order taking operation at any time. Not only does this reduce cost of operation, it also reduces your burden of managing your in-house staff. You no longer have to hire or fire your employees while still meeting your business goals on time.
- Expertise and Infrastructure – While order taking is a relatively simple task, it can be done a lot better with outsourcing. When you partner with an accomplished vendor, you immediately get access to their expertise and infrastructure in the form of readymade software solutions and a workforce that knows exactly how to treat their customers.
- Monetary gains due to exchange rate – When you outsource your order taking services to a company located in a country that has an inferior currency value, you profit from the currency exchange rate. With such an offshore outsourcing venture, you are immediately able to reduce the cost of your operation by nearly half. This money saved can then be well spent on other important services like procuring an email response management You can also use the saved cash for employing other outsourcing services like chat support or a helpdesk for improving your business prospects.