Sixty three percent of online customers told that they are more likely to come back to a website which provides live chat support, as per marketing research firm Forrester. You may wonder what makes the live chat support so important. These major benefits will answer this question effectively:
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11 benefits associated with email customer support
Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from different sectors. As per several reports, it is often observed that email queries are either responded extremely late or with wrong answers. Customers lose the trust […]
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Socially Mature Contact Centers
Customer centric organizations consider customer service as an integral part of business development. They ensure that the organizations remain socially connected with their customers through online marketing campaigns as well. With the advent of social media, the need for active engagement with customers has also increased. The old methods can only provide a myopic view […]
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How to Make the Most of Help Desk Services?
Everyone within the organization has a thing or two to say in regards to the help desk support. They have their own opinions for the betterment of these services. Their opinions should be respected, but whether or not they should be implemented depends on the management policies. The external or internal opinion givers do not […]
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How Email Chat Outsourcing Services Help Modern Businesses to Thrive
Modern customers expect their brands to dish out customer support through all possible channels. Though social media and web chat supports are new to the realm of customer support services, email support has existed longer. Some people say email support is a sort of obligation for brands without too much yield. But if you look […]
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