Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from different sectors. As per several reports, it is often observed that email queries are either responded extremely late or with wrong answers. Customers lose the trust […]
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5 pillars of retail call centers that can transform retail business
It is said that strong pillars are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of call center services from a renowned outsourcing vendor to stay strong in the cut throat competition. Let’s us go through these pillars of retail contact centers which […]
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9 Tips for retailers to score more this holiday season
As Black Friday comes closer, the small and big retailers are gearing up to extract the maximum profit from this day. The total revenue on Black Friday in the U.S. from online sales was around 1.5 billion U.S dollars in 2014, as per the online statistics portal Statista. These statistics inspire both online and offline […]
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Call center outsourcing: A blessing for retail industry
The online statistics portal Statista mentioned that annual sales of retail industry in the U.S. were 3.19 trillion U.S. dollars in 2014 which was 0.11 trillion dollars higher than 2013. And this growing industry requires the support of call center outsourcing vendors to make sure that the business runs smoothly.
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Recent trends in outsource customer service companies
In present consumer driven society, satisfaction level of the customers keeps on changing with the modifications in customer service methods. Gone are the days when just an executive on a phone was enough to make a customer happy and loyal. Customer service outsourcing companies are incorporating various strategies in their processes to take the customer […]
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8 tips for customer service management during holiday rush
In the present competitive business world, last thing you want for your company is an unsatisfied customer. The challenge to satisfy a customer through high-end service remains top priority during holiday rush. What exactly is a holiday rush? It can be basically described as a the boom in the number of customers during major shopping […]
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Why Data Analytics Offers Beyond The Ordinary
Analysis as a concept is followed by almost every human being on a regular basis, particularly when carefully planned tasks go wrong. Scrutiny regarding every aspect is taken into consideration and when the root cause is identified, there lays a solution to the problem. Isn’t this the most common concept followed by most of us […]
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