Revenue models have gone from simple to complex. Service providing eco system used to be much simpler than it is presently. It was based on the one-to-many model. A service provider offered services to the customers and billed them as par the mobile, data or cable usage, or a combination of all three. But this […]
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Get More Leads and Sales with Telemarketing Services
It is a million dollar question: how much lead is just enough for a business owner? Every business owner would opine there is no limit to “enough leads”. But the sales and marketing guys are spending a lot of time behind earning each lead. For them landing a lead is like waging a war and […]
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How Data Analytics Service can Stop Frauds in Insurance Industry?
The extent of insurance frauds in the US is startling and it happens through various sources. The cycle of insurance frauds starts right when an insurance policy is booked. The extent of insurance frauds can be judged by the statistics: 10 percent of all insurance premiums are usurped by the amount of insurance frauds. This […]
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Outsource Customer Service Tips on Building Employee Loyalty
Every statistic suggests that the best processes are those which have a settled team of employees working for it. An agent cannot settle into a process all of a sudden. Every agent has to bite the sour pill and learn every day at work. The agents are also aided by the special training programs to […]
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Tips to Outsource Customer Service and Making it Work
Tips to Outsource Customer Service and Making it Work Outsourcing your customer service can be the best business decision you have ever taken. On the other hand it can also turn out to be the worst mistake. The difference lies in the choice of the outsourcing partner. If you are choosy about outsourcing partner and […]
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What are the Biggest Myths of Social Media Customer Service?
Customer service has spread its wings and its purview is far and wide. Modern customers want their brand to be ready to help across the channels they use. Keeping the modern customer happy can be a daunting task if you are not equipped with the right workforce and technologies. Voice support was the sole area […]
Continue readingCall Center Technology: Top Eight Things to Consider Before Buying Predictive Dialer
Telephone data lists are very important for the future of your telesales campaigns. When a company buys telephone data lists from another there is a significant investment in question. You would want to reap the best ROI from the investment. The quality of data list often determines how many sales opportunities you get. It is […]
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Should You Opt for Virtual Call Center for Your Business?
Most of the US customers who call up a customer support center asking for help hear a slightly accented voice from an Anglicized name. This is the age of virtual call centers where the agents of a company could be spread far and wide and in various geographies of the world. There is no doubt […]
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Call Center Technology Tips: Buying Right Headsets
Technology rules the roost, no matter what business you belong to. The smart use of technology can see businesses climb up the ladder in no time at all. There is technology all around in any given business scenario. Technology helps save time and effort. It can make hours of work into a minutes’ work. That […]
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How to Measure the Performance of Call Center Outsourcing Services?
By outsourcing the customer support process to a third party you are entrusting the well being of your customers in a different company. There are many outbound and inbound call center outsourcing services which can perform the job admirably. But at the end of the day it is your business and you have to know […]
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