Right MIX of Voice, Chat and Email Support Outsourcing for Business Success

Operating a business in today’s world is filled with many challenges. The burden of regulatory compliances, the fight of competition and an ever-changing technology can wear down even the best of entrepreneurs. Add to that, the task of keeping customers satisfied and the whole situation begins to appear even worse.  But this is the one […]

Continue reading
call center outsourcing company

Why You Simply Cannot Afford to Ignore Email Support Services?

Email support has remained synonymous with customer service operations for a very long time. However, nowadays we are seeing a rise in the stock of newer services like chat and social media support. These flashy contemporary services have been widely acclaimed by customers, especially by millenials who are well-versed in the new-age online communication channels. […]

Continue reading
chat and email support services

Which Is Better: Chat Support or Email Support?

Just like technology, customer service is evolving at a fast pace. Companies are leaving no stones unturned when it comes to delighting their customers and hence, are devising new ways to address customer issues. Chat support and email support have emerged as two important modes of delivering support services to customers across the globe. Apart […]

Continue reading