Outsourcing: The Silent Creeper No doubt, the customer service industry has emerged as one of the most rapidly growing and flourishing industries across the globe. Although the industry does not cater to a specific business function, it is involved in various activities that are important for industries like insurance, banking, finance, marketing, IT, software, manufacturing, […]
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Outsourcing: An Unconventional Way To Beat Customer Service Blues
Latent benefits of customer service and its essence Customer service is the only aspect of your business that can help you distinguish your offerings from that of your counterparts. In an era where there is hardly any difference between the products offered by companies, supporting customers is the only thing that can assure them of […]
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How IVR Singlehandedly Accomplishes A Variety Of Tasks
When you do not anticipate the call from a customer………. Although the customer center outsourcing industry is more than a decade old, many individuals fail to understand the purpose or business objective of this industry that is actually the lifeline of thousands of people across the world. With more and more businesses moving online, the […]
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Accustom Yourself To Contemporary Business Culture With Real-Time Services
Why e-commerce seems impossible without live chat In today’s competitive world, even the slightest edge over a competitor matters a lot. Not only does this makes a difference to the profit of your business, but also allows you to grab a position of trust in the eyes of your customers. Moreover, the automation of services […]
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Why Inefficient Billing Sends Warning Signals To Telecom Companies?
Smartphone age forces telecom enterprises to be smarter Technology is part and parcel of an individual’s life in today’s scenario. The growth and expansion of Smartphone market best exhibit our dependence on technology. We get up in the morning only to switch on our Smartphones and check the updates on our social networking profiles. No […]
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Why Can’t You Be Careless While Choosing An Contact Center Outsourcing Affiliate?
Call centers outsourcing is definitely not one of those business decisions that can be taken in a day. It is something that happens over a period of time and after a detailed analysis of one’s business requirements. Any organization can opt for these services if its bottom lines are decreasing. Often, the services of a […]
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Benefits of Email Customer Support for Companies and Clients
The Internet has indeed become a part and parcel of the tech-savvy era in which we live. There was a time when we woke up and craved for the morning newspaper like anything. Now we live in a world where people feel that their day is incomplete without logging on to their favorite social networking […]
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