When a customer contacts a customer care professional he/she demands a lot of things. They want a professional on the other end to be understanding and give instant solutions to their problems (however complex they may be). But the part that is most important is to communicate effectively with the client. Many times wrong tone […]
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How To Cope With Difficult Employees?
Dealing With Difficult Employees We are a lucky company to have a well-knit group of professionals working for us. But that does not mean we do not get the odd black sheep in the herd. As soon as one of our customers complains about the behavior or attitude of our professionals, soul searching starts. We […]
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Would Special Incentives to Employees Usher New Era in Philippines?
More Money for More Commitment It seems that the Philippines government is taking rapid strides in realizing the prediction made by Goldman Sachs. This global investment banking firm has estimated that Philippines will be 14th largest economy in the world, come the year 2050. In fact the country has come a long way forward from […]
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Why Even Retailers Need Support From Customer Service Industry
Outsourced customer service was never forced upon enterprises No doubt, customers have always expected a lot from the service providers. However, they expect even more today because they live in a world where the number of service providers continues to multiply every second. Every customer clearly understands that no enterprise can afford to offer services […]
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How Customer Service Silently Entered The Health Zone
Health care is yet another form of customer service Industry reforms, regulations and ever increasing competition have made healthcare companies understand that phone answering services are no enough for them. In addition, the expenditure incurred by companies in providing customer support to the patients continues to increase like never before. Irrespective of the industry in […]
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Leverage On Outsourcing To Create Excellence In Every Sphere
Outsourcing: The Silent Creeper No doubt, the customer service industry has emerged as one of the most rapidly growing and flourishing industries across the globe. Although the industry does not cater to a specific business function, it is involved in various activities that are important for industries like insurance, banking, finance, marketing, IT, software, manufacturing, […]
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Outsourcing: An Unconventional Way To Beat Customer Service Blues
Latent benefits of customer service and its essence Customer service is the only aspect of your business that can help you distinguish your offerings from that of your counterparts. In an era where there is hardly any difference between the products offered by companies, supporting customers is the only thing that can assure them of […]
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How IVR Singlehandedly Accomplishes A Variety Of Tasks
When you do not anticipate the call from a customer………. Although the customer center outsourcing industry is more than a decade old, many individuals fail to understand the purpose or business objective of this industry that is actually the lifeline of thousands of people across the world. With more and more businesses moving online, the […]
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Accustom Yourself To Contemporary Business Culture With Real-Time Services
Why e-commerce seems impossible without live chat In today’s competitive world, even the slightest edge over a competitor matters a lot. Not only does this makes a difference to the profit of your business, but also allows you to grab a position of trust in the eyes of your customers. Moreover, the automation of services […]
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Why Inefficient Billing Sends Warning Signals To Telecom Companies?
Smartphone age forces telecom enterprises to be smarter Technology is part and parcel of an individual’s life in today’s scenario. The growth and expansion of Smartphone market best exhibit our dependence on technology. We get up in the morning only to switch on our Smartphones and check the updates on our social networking profiles. No […]
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