Sixty three percent of online customers told that they are more likely to come back to a website which provides live chat support, as per marketing research firm Forrester. You may wonder what makes the live chat support so important. These major benefits will answer this question effectively: Solving queries immediately turns various website visitors […]
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10 major metrics associated with call center outsourcing firms
Call center outsourcing in USA offers complete control over call center metrics. Keeping every call center KPI in mind, the work is performed exactly as per unique requirements of businesses. It is easy to keep track of the entire process by going through the reports that highlight each and every important call center metrics. CSAT, […]
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11 benefits associated with email customer support
Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from different sectors. As per several reports, it is often observed that email queries are either responded extremely late or with wrong answers. Customers lose the trust […]
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5 pillars of retail call centers that can transform retail business
It is said that strong pillars are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of call center services from a renowned outsourcing vendor to stay strong in the cut throat competition. Let’s us go through these pillars of retail contact centers which […]
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9 benefits of outsourcing the order taking process
Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes imperative for firms to make the process streamlined to ensure maximum satisfaction of their potential customers. Outsourcing the process to a call center is also […]
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11 essential benefits of IVR system
The research firm Gartner predicted that by 2020, customers will be able to handle around 85 percent of the relationship with the company without communicating with a human agent. Interactive voice response (IVR) technology is one such major component related to non-human interactions of companies and customers. IVR can be basically described as a telephone […]
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7 ways outsourced call center can support the busy customer
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center department through implementation of various essential techniques. Some of the ways through which call center outsourcing firms can help the busy customers include: Optimizing the […]
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Why telecom billing software is inevitable in wireless industry
The evolution of smartphones and modifications in data usage by customers has given multiple challenges for telecom operators. One such challenge is the management of the billing process to ensure that neither customers nor the company’s business suffers due to the outdated billing systems. Sophisticated billing software with the ability to scale up the operations […]
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Call center glossary: Terms you should know (Part 2)
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you with more knowledge of call center industry. Quality of experience – It is the objective and subjective measure of overall experience of the customers with […]
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Call center glossary: Important terms you need to know (Part 1)
Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors. Whether you wish to discuss call center operations with vendors like a ‘pro’ or just want to have insights about call center industry, first thing you have to do is clear your basics through terminology. In […]
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