Organizations are increasingly aligned towards the system of voice response as it helps to reduce the sales cost, inquiry and support calls. Interactive Voice Response (IVR) is a technology that enables automatic interactions with the callers. The system allows the users to recover their information such as the flight schedules, movie show times; product details, […]
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A Concise Overview of Telecom Billing System
We live in a generation where the power of communication has enthralled all of us. In addition to this, contact centers help us achieve the aim of being connected throughout the world, this has helped enterprises achieve their international goals. Being able to maintain easy communication globally with seamless efforts have helped achieve a global […]
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Customer Support Services for Ecommerce Industry
Internet supplemented with a smart phone is incumbent to our daily life operations! From the time when we reach office to get the work rolling to the time when we get back home where we have to strategize our cooking options. We need it while we are partying or when we are on a vacation, we […]
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Socially Mature Contact Centers
Customer centric organizations consider customer service as an integral part of business development. They ensure that the organizations remain socially connected with their customers through online marketing campaigns as well. With the advent of social media, the need for active engagement with customers has also increased. The old methods can only provide a myopic view […]
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How to Make the Most of Help Desk Services?
Everyone within the organization has a thing or two to say in regards to the help desk support. They have their own opinions for the betterment of these services. Their opinions should be respected, but whether or not they should be implemented depends on the management policies. The external or internal opinion givers do not […]
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Think beyond Automated when you outsource Email Support
Modern customers expect their brands to dish out customer support through all possible channels. Though social media and web chat supports are new to the realm of customer support services, but email support has existed longer. There are people who are calling email support a sort of obligation for brands without too much yield. But […]
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Why Social Media Customer Services is Your Secret Weapon?
“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage.” – Amy Jo Martin (Social Media Marketing expert). It is a well-known business statistic: it costs five to ten percent more to acquire new customers than to retain an existing one. Though the statistics would vary slightly […]
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Back Office Support Theories: Sacred Laws of Data Mining
For centuries now business owners have tried every trick in the book to predict what their customers want. They have used many techniques and technologies to get into the minds of their customers. Not that they have settled yet, but data analytics and data mining are two ways which can help the business owners predict […]
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Tips to Improve Revenue, Reach and Customer Satisfaction in 2015
The holy grail of customer support services is – to reach out to a maximum number of customers in need of help, to satisfy them with the solutions or services and to generate sales in the process. It is believed that earning a new customer is 5-10% more costly than getting repeat sales or referral […]
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IVR Development Services Tips: What Clients are looking for in IVR?
IVR has become the new frontier which all the business forces want to conquer. IVR has been a part of contact center practices for over a decade now. It has been successful in boosting revenue, bringing cost effectiveness and enhancing customer retention. If you want to win the battle of IVRs then customer centricity is […]
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