A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because the customer support process in a contact center is the basic medium that connects the customer to the business. Outsourcing of this department has always remained a hot topic in the […]
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Importance of call center services in real estate
As per franchise support company ‘Franchise Help,’ there were around 165000 firms working in the management field and residential brokerage in 2014. Various reports also suggest that this industry generates billion dollars of revenue each year. This ever growing industry needs support of external elements to remain in growth state forever. Call center services in […]
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9 Tips for retailers to score more this holiday season
As Black Friday comes closer, the small and big retailers are gearing up to extract the maximum profit from this day. The total revenue on Black Friday in the U.S. from online sales was around 1.5 billion U.S dollars in 2014, as per the online statistics portal Statista. These statistics inspire both online and offline […]
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Eight points to consider while choosing an IVR system
As per market research company Forrester, the interaction of customer with IVR costs only six cents which is quite low as compared to interaction with live-agents which is in the range of $ 6-12 dollars. This fact reflects how companies can derive benefits through the implementation of a sophisticated IVR system. Major industries using this […]
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Call center outsourcing: A blessing for retail industry
The online statistics portal Statista mentioned that annual sales of retail industry in the U.S. were 3.19 trillion U.S. dollars in 2014 which was 0.11 trillion dollars higher than 2013. And this growing industry requires the support of call center outsourcing vendors to make sure that the business runs smoothly. Online shopping is also all […]
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Telecom billing systems: An overview, benefits and future trends
Development in the telecom industry in the late 1990s gave rise to the demand of efficient billing system. But it is during last few years that billing system have received importance equivalent to other facets of telecom sector. Complexity related to mobile device technology and pricing have also paved the way for a robust system […]
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Recent trends in outsource customer service companies
In present consumer driven society, satisfaction level of the customers keeps on changing with the modifications in customer service methods. Gone are the days when just an executive on a phone was enough to make a customer happy and loyal. Customer service outsourcing companies are incorporating various strategies in their processes to take the customer […]
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8 tips for customer service management during holiday rush
In the present competitive business world, last thing you want for your company is an unsatisfied customer. The challenge to satisfy a customer through high-end service remains top priority during holiday rush. What exactly is a holiday rush? It can be basically described as a the boom in the number of customers during major shopping […]
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Information technology: Designing strategy for businesses
Advances in technology, penetration of smart phones and access to the internet are playing a remarkable role in empowering scalable access to information across the world. Our globe has been progressing rapidly over the past few decades due to the earnest beginning of Google search, Facebook, Twitter, You Tube, LinkedIn, Google Drive/Docs, PowerPoint and similar […]
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How call centers are supporting the Tourism Industry?
E-commerce is becoming one of the most critical channels for every industry as its value can be determined to capture the real-time behavior of the users thereby relaying insights into the frame-of-mind of the consumers. We are witnessing a paradigm shift in the market today where the journey of an offline consumer is shifting to […]
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