Telephone data lists are very important for the future of your telesales campaigns. When a company buys telephone data lists from another there is a significant investment in question. You would want to reap the best ROI from the investment. The quality of data list often determines how many sales opportunities you get. It is […]
Continue reading
Should You Opt for Virtual Call Center for Your Business?
Most of the US customers who call up a customer support center asking for help hear a slightly accented voice from an Anglicized name. This is the age of virtual call centers where the agents of a company could be spread far and wide and in various geographies of the world. There is no doubt […]
Continue reading
Call Center Technology Tips: Buying Right Headsets
Technology rules the roost, no matter what business you belong to. The smart use of technology can see businesses climb up the ladder in no time at all. There is technology all around in any given business scenario. Technology helps save time and effort. It can make hours of work into a minutes’ work. That […]
Continue reading
How to Measure the Performance of Call Center Outsourcing Services?
By outsourcing the customer support process to a third party you are entrusting the well being of your customers in a different company. There are many outbound and inbound call center which can perform the job admirably. But at the end of the day it is your business and you have to know about the […]
Continue reading
How Can Data Analytics Help Businesses Serve their Customers Better?
There is a lot of buzz about using data to improve the internal systems. While some business owners are taking a lot of interest in this new development, there are others who are blowing it away as a mere waste of time. But a recent survey about customer service conducted by the CCA showed that […]
Continue reading
Essentials of Conducting a Survey with Your IVR
IVR (Interactive Voice Response) system has become an integral part of the customer service sector. The customers love to interact with a human rather than a recorded voice when they call, yet the use of IVR has been widespread. One of the prime reasons behind the popularity of IVR development in customer support processes is […]
Continue reading
Why Do Online Businesses Need Live Chat For Their Website?
Businesses from every sector have taken to the Internet. Internet allows the businesses to build about their presence and drive the customers. Internet presence often results in adding to revenues of organization. Starting your business on the Internet is cost effective as it asks for least expenses from the business owners. But the problem with […]
Continue reading
How to Attain Telemarketing Success?
There are marketing techniques coming up every day. Marketers have more marketing avenues then they can utilize. But as they say, old is always gold. Telemarketing services have been in existence forever it seems. Yet it is very effective as a marketing technique. By choosing the right phone answering services, you can make sure that […]
Continue readingEssentials of Great Customer Interaction
Customer’s interactions with a call center agent are situations that both the parties do not like. The customer is forced to contact the agent for a problem that should not have exited, while the agent has to take a call from an angry, hostile and frustrated customer. The customer has to expect quick problem resolution […]
Continue reading
Things to Keep in Mind when Offering Chat support Services
Brands must engage with customers at various touch points. Today’s customers want options even while getting in touch with brands, and they will pick the option best fitting their lifestyle and needs. This is why brands need to think ahead of voice support, in terms of their customer support services. Chat support and email support […]
Continue reading