There is a lot of buzz about using data to improve the internal systems. While some business owners are taking a lot of interest in this new development, there are others who are blowing it away as a mere waste of time. But a recent survey about customer service conducted by the CCA showed that […]
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Essentials of Conducting a Survey with Your IVR
IVR (Interactive Voice Response) system has become an integral part of the customer service sector. The customers love to interact with a human rather than a recorded voice when they call, yet the use of IVR has been widespread. One of the prime reasons behind the popularity of IVR development in customer support processes is […]
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Why Do Online Businesses Need Live Chat For Their Website?
Businesses from every sector have taken to the Internet. Internet allows the businesses to build about their presence and drive the customers. Internet presence often results in adding to revenues of organization. Starting your business on the Internet is cost effective as it asks for least expenses from the business owners. But the problem with […]
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How to Attain Telemarketing Success?
There are marketing techniques coming up every day. Marketers have more marketing avenues then they can utilize. But as they say, old is always gold. Telemarketing services have been in existence forever it seems. Yet it is very effective as a marketing technique. By choosing the right phone answering services, you can make sure that […]
Continue readingEssentials of Great Customer Interaction
Customer’s interactions with a call center agent are situations that both the parties do not like. The customer is forced to contact the agent for a problem that should not have exited, while the agent has to take a call from an angry, hostile and frustrated customer. The customer has to expect quick problem resolution […]
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Things to Keep in Mind when Offering Chat support Services
Brands must engage with customers at various touch points. Today’s customers want options even while getting in touch with brands, and they will pick the option best fitting their lifestyle and needs. This is why brands need to think ahead of voice support, in terms of their customer support services. Chat support and email support […]
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How to Handle Second Calls and Improve FCR Rates?
FCR (First Call Resolution) is the measuring milestone for all the agents working within call center outsourcing set up. If a customer has to make repeated calls for the same issue then the loyalty will definitely dwindle. A lost customer is more than a mere number; it is a lost opportunity to turn a customer […]
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How To Maximize Call Resolution Rates with a Streamlined Approach?
Best Approach For Improving Call Resolution Rates Customer satisfaction is the end goal of customer service. Whether you manage the process in-house or have an outsourced call center take care of your customers’ needs, you want to delight the customers. This is where the outsourced services with their trained professionals are a much better option. […]
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How To Boost Agent Retention With Workforce Management Software?
Agents are the forte of a call center. The quality of call center services rests on the shoulders of the agents. But there are many call centers which have become revolving doors for the agents. The agents walk in and walk out of the organizations every day. Often the agents decide to leave a call […]
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How Call Center Services Can Help Retail Businesses?
There is a fierce competition in the present retail industry, where competitors are eating into one another’s share. Wafer thin profit margins can often turn the table for your retail organization. The retailers have to work harder than ever before to earn their penny. In such a circumstance the existing customers are crucial factors in […]
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