The evolution of customer support services is responsible for changing the way businesses operate. In the past, businesses had no means to learn about customer behavior and opinions. But with… read more →
Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to… read more →
Call center industry across the globe has seen a noticeable change with the launch of new startups and changing behavior of consumers. This has forced the call center service providers… read more →
Once the company decides to outsource call center process, choosing the right vendor and communicating all the needs become the next important steps. Creating a fine Request for Quote (RFQ)… read more →
If you are looking to outsource customer support for your firm, it is imperative to have a basic knowledge of call center metrics. This will help you in choosing the… read more →
Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from different… read more →
It is said that strong pillars are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of call center… read more →
Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes… read more →
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center… read more →
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you… read more →
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