In present consumer driven society, satisfaction level of the customers keeps on changing with the modifications in customer service methods. Gone are the days when just an executive on a… read more →
In the present competitive business world, last thing you want for your company is an unsatisfied customer. The challenge to satisfy a customer through high-end service remains top priority during… read more →
Advances in technology, penetration of smart phones and access to the internet are playing a remarkable role in empowering scalable access to information across the world. Our globe has been… read more →
E-commerce is becoming one of the most critical channels for every industry as its value can be determined to capture the real-time behavior of the users thereby relaying insights into… read more →
Organizations are increasingly aligned towards the system of voice response as it helps to reduce the sales cost, inquiry and support calls. Interactive Voice Response (IVR) is a technology that… read more →
The holy grail of customer support services is – to reach out to a maximum number of customers in need of help, to satisfy them with the solutions or services… read more →
Telephone data lists are very important for the future of your telesales campaigns. When a company buys telephone data lists from another there is a significant investment in question. You… read more →
Call centers outsourcing is definitely not one of those business decisions that can be taken in a day. It is something that happens over a period of time and after… read more →
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