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It is said that strong pillars are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of call center services from a renowned outsourcing vendor to stay strong in the cut throat competition. Let’s us go through these pillars of retail contact centers which […]
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Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes imperative for firms to make the process streamlined to ensure maximum satisfaction of their potential customers. Outsourcing the process to a call center is also […]
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Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center department through implementation of various essential techniques. Some of the ways through which call center outsourcing firms can help the busy customers include: Optimizing the […]
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We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you with more knowledge of call center industry. Quality of experience – It is the objective and subjective measure of overall experience of the customers with […]
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Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors. Whether you wish to discuss call center operations with vendors like a ‘pro’ or just want to have insights about call center industry, first thing you have to do is clear your basics through terminology. In […]
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Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment. The last few years saw incorporation of various new techniques which were necessary for the growth call center industries. Work from home culture is one […]
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Usually, the people believe that body language has not any major impact on telephonic conversation while receiving or making a call. But that’s not true! It is said that around 55 percent of communication while meeting face to face is through body language. Body language also plays a significant role while having a conversation on […]
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A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because the customer support process in a contact center is the basic medium that connects the customer to the business. Outsourcing of this department has always remained a hot topic in the […]
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As per market research company Forrester, the interaction of customer with IVR costs only six cents which is quite low as compared to interaction with live-agents which is in the range of $ 6-12 dollars. This fact reflects how companies can derive benefits through the implementation of a sophisticated IVR system. Major industries using this […]
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The online statistics portal Statista mentioned that annual sales of retail industry in the U.S. were 3.19 trillion U.S. dollars in 2014 which was 0.11 trillion dollars higher than 2013. And this growing industry requires the support of call center outsourcing vendors to make sure that the business runs smoothly. Online shopping is also all […]
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