It is said that strong pillars are necessary for every structure to remain intact. Retail industry is also like a structure which needs pillars in the form of call center… read more →
Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes… read more →
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center… read more →
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you… read more →
Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors. Whether you wish to discuss call center operations with vendors like… read more →
Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment.… read more →
Usually, the people believe that body language has not any major impact on telephonic conversation while receiving or making a call. But that’s not true! It is said that around… read more →
A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because customer support process in a contact… read more →
As per market research company Forrester, the interaction of customer with IVR costs only six cents which is quite low as compared to interaction with live-agents which is in the… read more →
The online statistics portal Statista mentioned that annual sales of retail industry in the U.S. were 3.19 trillion U.S. dollars in 2014 which was 0.11 trillion dollars higher than 2013.… read more →
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