Blog.

Call center outsourcing has become an integral part of business operations taking place these days. Every business owner wants to convey to his customers that he cares about them and… read more →

With work-from-home jobs becoming commonplace in the corporate world, most companies are willing to hand over their operations to freelancers and work-from-home employees. The trend has caught on so much… read more →

Customers play an important role in the success of any business. This is the main reason why companies try their best to improve their customer-facings services. In the modern world,… read more →

Communication via email is convenient for everyone. Emails provide an easy way to describe a situation in detail and can be sent over an internet connection with ease. This is… read more →

Globalization has increased competition amongst companies and has made it essential for businesses to expand their horizons. It is harder for companies to stay relevant in the competitive world of… read more →

Gone are the days when customers used to complaint and businesses used to ignore them. Monopoly of a handful of companies over their domain was the primary reason for their… read more →

The evolution of customer support services is responsible for changing the way businesses operate. In the past, businesses had no means to learn about customer behavior and opinions. But with… read more →

How many of you out there have had to cancel your flight tickets? If you are above 40 and travelled the world, then it is highly likely that at some… read more →

The world of customer service is as varied as it is huge, and it is always changing. Since its inception, customer service industry has gone through one transition after another… read more →

Just like technology, customer service is evolving at a fast pace. Companies are leaving no stones unturned when it comes to delighting their customers and hence, are devising new ways… read more →