When customers call for help, they expect nothing less than whole-hearted support from their product or services provider. When they come to know that the number they are given by their product or service provider connects them to a call center that is neither run by them nor is it located in the country that […]
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Take the Help of a Call Center Outsourcing Company and Maximize Productivity
Productivity can be tangible like a commodity or intangible like a service, however, it remains the core aspect of any business endeavor. Be it in the quantity of produce or quality of service, a good entrepreneur swears by raising the level of his productivity. However, nowadays businesses are riddled with many intriguing problems, one of […]
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Outbound Telemarketing Services: The Key to Unleashing Your Brand
The word telemarketing is made from the combination of two words – telephone and marketing. So, a marketing service that requires the use of a telephone can be categorized as a telemarketing service. Considering the current state of competition between businesses, it has become essential for companies to deploy outbound telemarketing services that can contact […]
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Why Back Office Support Services Should Never Be Ignored?
For a long time, companies have focused exclusively on their front-end processes for achieving success in their business endeavors. This approach has worked for a longtime; however, nowadays with rising complexity in businesses, back office work has increased considerably. No longer can you rely upon inefficient and obsolete methods for undertaking complex back office tasks. […]
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Which Type of Call Center Outsourcing is better: Text Support or Voice Support?
Call center outsourcing has become an integral part of business operations taking place these days. Every business owner wants to convey to his customers that he cares about them and hence, tries to reach out to them in any way possible: be it text support or voice support. In the past, voice support was the […]
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Why Outsource Back Office Instead of Having Your Employees Work from Home?
With work-from-home jobs becoming commonplace in the corporate world, most companies are willing to hand over their operations to freelancers and work-from-home employees. The trend has caught on so much that even critical back office tasks related with regulatory compliance, accounting and inventory management are handed over to work-from-home employees. While it does seem like […]
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Drawing a Line between Call Center and Contact Center Services
Customers play an important role in the success of any business. This is the main reason why companies try their best to improve their customer-facings services. In the modern world, call center services and contact center services have both emerged as the flag bearers of the customer-service industry. While they both perform similar functions, there […]
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Get Your Hands on Email Response Management Software with Call Center Outsourcing
Communication via email is convenient for everyone. Emails provide an easy way to describe a situation in detail and can be sent over an internet connection with ease. This is the reason why email support has become the preferred mode of communication of call center outsourcing companies located across the globe. Challenges of Handling Emails […]
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How to Minimize Back Office Outsourcing Risks for Maximizing Outsourcing Benefits?
Globalization has increased competition amongst companies and has made it essential for businesses to expand their horizons. It is harder for companies to stay relevant in the competitive world of today without branching out their operations. And we all know, spreading one’s operations requires creation and management of assets, which is quite a difficult task. […]
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Why Complaints Are More Important Than Positive Feedback in Contact Center Services?
Gone are the days when customers used to complaint and businesses used to ignore them. Monopoly of a handful of companies over their domain was the primary reason for their smug attitude in the past. The new age of globalization has brought with itself intense competition between brands, which has vested the power in the […]
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