Blog.

E-commerce is becoming one of the most critical channels for every industry as its value can be determined to capture the real-time behavior of the users thereby relaying insights into… read more →

One of the basic aspects of a flourishing business is the need for an organized marketing setup. The fundamental of marketing is that it makes the services and products available… read more →

Analysis as a concept is followed by almost every human being on a regular basis, particularly when carefully planned tasks go wrong. Scrutiny regarding every aspect is taken into consideration… read more →

Organizations are increasingly aligned towards the system of voice response as it helps to reduce the sales cost, inquiry and support calls. Interactive Voice Response (IVR) is a technology that… read more →

We live in a generation where the power of communication has enthralled all of us. In addition to this, contact centers helps us achieve the aim of being connected throughout… read more →

Internet supplemented with a smart phone is incumbent to our daily life operations! From the time when we reach office to get the work rolling to the time when we get… read more →

Customer centric organizations consider customer service as an integral part of business development. They ensure that the organizations remain socially connected with their customers through online marketing campaigns as well.… read more →

Everyone within the organization has a thing or two to say in regards to the help desk support. They have their own opinions for the betterment of these services. Their… read more →

Modern customers expect their brands to dish out customer support through all possible channels. Though social media and web chat supports are new to the realm of customer support services,… read more →

“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage.” –       Amy Jo Martin (Social Media Marketing expert). It is a well-known… read more →