Email support has remained synonymous with customer service operations for a very long time. However, nowadays we are seeing a rise in the stock of newer services like chat and social media support. These flashy contemporary services have been widely acclaimed by customers, especially by millenials who are well-versed in the new-age online communication channels. […]
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Partner with the RIGHT Call Center Outsourcing Vendors for MAX Business Benefits
Globalization has shrank the whole world and brought nations closer together than ever before. Outsourcing for the purpose of enhancing business prospects has become a common theme. Companies are looking to create new partnerships with vendors from around the globe, so they can make the most of their unique skillset and experience. Amongst all the […]
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Never Miss an Order by Employing the Best Order Taking Answering Services
In this age of competition, business owners are trying to gain advantage over their peers through all means possible. While some are offering exciting discounts, others are looking to enhance their core product and services. However, one thing that is generally ignored by companies and can have a huge bearing on their operation is the […]
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Employ Email Response Management for an Immaculate Customer Service Experience
Since the inception of the Internet, emails have remained the most common mode of communication between people. Even with newer modes of communication emerging, many people still prefer emails over other channels, especially for formal communication. Hence, a company that skips on employing an email support team runs the risk of alienating some customers from […]
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Meet Customers Midway by Using Domestic Call Center Outsourcing Services
When customers call for help, they expect nothing less than whole-hearted support from their product or services provider. When they come to know that the number they are given by their product or service provider connects them to a call center that is neither run by them nor is it located in the country that […]
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Take the Help of a Call Center Outsourcing Company and Maximize Productivity
Productivity can be tangible like a commodity or intangible like a service, however, it remains the core aspect of any business endeavor. Be it in the quantity of produce or quality of service, a good entrepreneur swears by raising the level of his productivity. However, nowadays businesses are riddled with many intriguing problems, one of […]
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Outbound Telemarketing Services: The Key to Unleashing Your Brand
The word telemarketing is made from the combination of two words – telephone and marketing. So, a marketing service that requires the use of a telephone can be categorized as a telemarketing service. Considering the current state of competition between businesses, it has become essential for companies to deploy outbound telemarketing services that can contact […]
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Why Back Office Support Services Should Never Be Ignored?
For a long time, companies have focused exclusively on their front-end processes for achieving success in their business endeavors. This approach has worked for a longtime; however, nowadays with rising complexity in businesses, back office work has increased considerably. No longer can you rely upon inefficient and obsolete methods for undertaking complex back office tasks. […]
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Which Type of Call Center Outsourcing is better: Text Support or Voice Support?
Call center outsourcing has become an integral part of business operations taking place these days. Every business owner wants to convey to his customers that he cares about them and hence, tries to reach out to them in any way possible: be it text support or voice support. In the past, voice support was the […]
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Why Outsource Back Office Instead of Having Your Employees Work from Home?
With work-from-home jobs becoming commonplace in the corporate world, most companies are willing to hand over their operations to freelancers and work-from-home employees. The trend has caught on so much that even critical back office tasks related with regulatory compliance, accounting and inventory management are handed over to work-from-home employees. While it does seem like […]
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