How many of you out there have had to cancel your flight tickets? If you are above 40 and travelled the world, then it is highly likely that at some stage of your life you must have done that. Recall how you felt when you called up inbound call center outsourcing support and were told […]
Continue reading
Facts to Know before Choosing a Call Center Outsourcing Company
The world of customer service is as varied as it is huge, and it is always changing. Since its inception, customer service industry has gone through one transition after another and this trend doesn’t seem like coming to an end. Given the rate of changes, it has become harder for entrepreneurs to identify a call […]
Continue reading
Which Is Better: Chat Support or Email Support?
Just like technology, customer service is evolving at a fast pace. Companies are leaving no stones unturned when it comes to delighting their customers and hence, are devising new ways to address customer issues. Chat support and email support have emerged as two important modes of delivering support services to customers across the globe. Apart […]
Continue reading
Tips for Building Rapport with Customers
When it comes to customer support services, the art of rapport building is probably the most important. You can be master of your domain; however, if you lack the necessary interpersonal skills, you will find it hard to create a bond with your customers. Although, the primary objective of customer support service is to resolve […]
Continue readingHow Phone Answering Services Help your Business
American politician Kevin McCarthy has rightly said, “My belief is you have one chance to make a first impression.” For companies, first impression acts as major chance to deliver lasting impact on the clients. Therefore, they must have a robust phone answering process for their business. Companies can even hire third party vendors to handle […]
Continue reading
How IVR transforms the quality of customer experience?
Customer experience is essential in current competitive climate as customers will shift to another brand if their experience related to customer support is poor. In fact, Harris Interactive reported that 89 percent of customers went to another firm after receiving bad customer experience. Therefore, companies must focus on streamlining IVR to give best time to […]
Continue reading
Latest technology trends in outsourcing call centers
Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to which they guarantee long term survival of brands that implement them. Following are some essential technological trends, which are becoming popular in call center outsourcing Analytics […]
Continue reading
Major aspects related to future of call center industry
Call center industry across the globe has seen a noticeable change with the launch of new startups and changing behavior of consumers. This has forced the call center service providers to implement numerous management strategies and technological solutions in order to streamline the services. The contemporary changes in call center working give us a brief […]
Continue reading
8 must have features in a telecom billing software
Billing is one of the most crucial operations in telecom services industry. Companies can present themselves as a prestigious brand if they utilize effective billing software. The complexities arising in the smartphone technology along with increase in the number of telecom service providers demands the companies to use a robust system for billing process. Here […]
Continue reading
How to design contact center outsourcing RFP (Request for Proposal)?
Once the company decides to call center outsourcing process, choosing the right vendor and communicating all the needs become the next important steps. Creating a fine Request for Quote (RFQ) or Request for Proposal (RFP) ensures that you are able to screen the right outsourcing vendor that matches your requirements. Also, it provides a detailed […]
Continue reading