Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center department through implementation of various essential techniques. Some of the ways through which call center outsourcing firms can help the busy customers include: Optimizing the […]
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Why telecom billing software is inevitable in wireless industry
The evolution of smartphones and modifications in data usage by customers has given multiple challenges for telecom operators. One such challenge is the management of the billing process to ensure that neither customers nor the company’s business suffers due to the outdated billing systems. Sophisticated billing software with the ability to scale up the operations […]
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Call center glossary: Terms you should know (Part 2)
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you with more knowledge of call center industry. Quality of experience – It is the objective and subjective measure of overall experience of the customers with […]
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Call center glossary: Important terms you need to know (Part 1)
Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors. Whether you wish to discuss call center operations with vendors like a ‘pro’ or just want to have insights about call center industry, first thing you have to do is clear your basics through terminology. In […]
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Work From Home: The new normal in call center outsourcing industry
Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment. The last few years saw incorporation of various new techniques which were necessary for the growth call center industries. Work from home culture is one […]
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Importance of telecom billing system in telecommunication sector
You can’t imagine telecom sector without a proper billing system in present scenario. The advent of billing system dates back to 1990s. But its importance grew with the rise of smartphones and telecom services like 4G internet technology along with hybrid models (postpaid and prepaid). Rise of competition in telecom industry gave birth to complex […]
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10 reasons why social media is important for customer service
The boom of the social media popularity has changed the dynamics of various industries. Several firms are trying to utilize its potential by implementing creative ideas related to marketing. Using social media as a medium of customer support is also gaining momentum due to multiple benefits connected to it. Even small and mid-sized companies along […]
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Impact of body language on interaction by customer care service agents
Usually, the people believe that body language has not any major impact on telephonic conversation while receiving or making a call. But that’s not true! It is said that around 55 percent of communication while meeting face to face is through body language. Body language also plays a significant role while having a conversation on […]
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Industry-wise importance of outsourced call center services
A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because the customer support process in a contact center is the basic medium that connects the customer to the business. Outsourcing of this department has always remained a hot topic in the […]
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Importance of call center services in real estate
As per franchise support company ‘Franchise Help,’ there were around 165000 firms working in the management field and residential brokerage in 2014. Various reports also suggest that this industry generates billion dollars of revenue each year. This ever growing industry needs support of external elements to remain in growth state forever. Contact center service is […]
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