Technology rules the roost, no matter what business you belong to. The smart use of technology can see businesses climb up the ladder in no time at all. There is… read more →
By outsourcing the customer support process to a third party you are entrusting the well being of your customers in a different company. There are many outbound and inbound call… read more →
There is a lot of buzz about using data to improve the internal systems. While some business owners are taking a lot of interest in this new development, there are… read more →
IVR (Interactive Voice Response) system has become an integral part of the customer service sector. The customers love to interact with a human rather than a recorded voice when they… read more →
Businesses from every sector have taken to the Internet. Internet allows the businesses to build about their presence and drive the customers. Internet presence often results in adding to revenues… read more →
There are marketing techniques coming up every day. Marketers have more marketing avenues then they can utilize. But as they say, old is always gold. Telemarketing services have been in… read more →
Customer’s interactions with a call center agent are situations that both the parties do not like. The customer is forced to contact the agent for a problem that should not… read more →
Brands must engage with customers at various touch points. Today’s customers want options even while getting in touch with brands, and they will pick the option best fitting their lifestyle… read more →
FCR (First Call Resolution) is the measuring milestone for all the agents working within call center outsourcing set up. If a customer has to make repeated calls for the same… read more →
Best Approach For Improving Call Resolution Rates Customer satisfaction is the end goal of customer service. Whether you manage the process in-house or have an outsourced call center take care… read more →
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