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For centuries now business owners have tried every trick in the book to predict what their customers want. They have used many techniques and technologies to get into the minds… read more →

The holy grail of customer support services is – to reach out to maximum number of customers in need of help, to satisfy them with the solutions or services and… read more →

IVR has become the new frontier which all the business forces want to conquer. IVR has been a part of contact center practices for over a decade now. It has… read more →

Revenue models have gone from simple to complex. Service providing eco system used to be much simpler than it is presently. It was based on the one-to-many model. A service… read more →

It is a million dollar question: how much lead is just enough for a business owner? Every business owner would opine there is no limit to “enough leads”. But the… read more →

The extent of insurance frauds in the US is startling and it happens through various sources. The cycle of insurance frauds starts right when an insurance policy is booked. The… read more →

Every statistics suggests that the best processes are those which have a settled team of employees working for it. An agent cannot settle into a process all of a sudden.… read more →

Tips to Outsource Customer Service and Making it Work Outsourcing your customer service can be the best business decision you have ever taken. On the other hand it can also… read more →

  Customer service has spread its wings and its purview is far and wide. Modern customers want their brand to be ready to help across the channels they use. Keeping… read more →

Telephone data lists are very important for the future of your telesales campaigns. When a company buys telephone data lists from another there is a significant investment in question. You… read more →