contact center outsourcing

How to design contact center outsourcing RFP (Request for Proposal)?

Once the company decides to call center outsourcing process, choosing the right vendor and communicating all the needs become the next important steps. Creating a fine Request for Quote (RFQ) or Request for Proposal (RFP) ensures that you are able to screen the right outsourcing vendor that matches your requirements. Also, it provides a detailed […]

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chat email outsourcing

11 benefits associated with email customer support

Email customer support is considered best medium to develop lasting relationship with customers. In spite of its importance in customer care, it is often neglected by several companies from different sectors. As per several reports, it is often observed that email queries are either responded extremely late or with wrong answers. Customers lose the trust […]

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ivr hosting services

11 essential benefits of IVR system

The research firm Gartner predicted that by 2020, customers will be able to handle around 85 percent of the relationship with the company without communicating with a human agent. Interactive voice response (IVR) technology is one such major component related to non-human interactions of companies and customers. IVR can be basically described as a telephone […]

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outsourced call center

7 ways outsourced call center can support the busy customer

Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center department through implementation of various essential techniques. Some of the ways through which call center outsourcing firms can help the busy customers include: Optimizing the […]

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telecom billing system

Why telecom billing software is inevitable in wireless industry

The evolution of smartphones and modifications in data usage by customers has given multiple challenges for telecom operators. One such challenge is the management of the billing process to ensure that neither customers nor the company’s business suffers due to the outdated billing systems. Sophisticated billing software with the ability to scale up the operations […]

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