Email Response Management

Employ Email Response Management for an Immaculate Customer Service Experience

Since the inception of the Internet, emails have remained the most common mode of communication between people. Even with newer modes of communication emerging, many people still prefer emails over other channels, especially for formal communication. Hence, a company that skips on employing an email support team runs the risk of alienating some customers from […]

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outbound telemarketing services

Outbound Telemarketing Services: The Key to Unleashing Your Brand

The word telemarketing is made from the combination of two words – telephone and marketing. So, a marketing service that requires the use of a telephone can be categorized as a telemarketing service. Considering the current state of competition between businesses, it has become essential for companies to deploy outbound telemarketing services that can contact […]

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back office outsourcing companies

Why Back Office Support Services Should Never Be Ignored?

For a long time, companies have focused exclusively on their front-end processes for achieving success in their business endeavors. This approach has worked for a longtime; however, nowadays with rising complexity in businesses, back office work has increased considerably. No longer can you rely upon inefficient and obsolete methods for undertaking complex back office tasks. […]

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outsource back office

Why Outsource Back Office Instead of Having Your Employees Work from Home?

With work-from-home jobs becoming commonplace in the corporate world, most companies are willing to hand over their operations to freelancers and work-from-home employees. The trend has caught on so much that even critical back office tasks related with regulatory compliance, accounting and inventory management are handed over to work-from-home employees. While it does seem like […]

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contact center services

Drawing a Line between Call Center and Contact Center Services

Customers play an important role in the success of any business. This is the main reason why companies try their best to improve their customer-facings services. In the modern world, call center services and contact center services have both emerged as the flag bearers of the customer-service industry. While they both perform similar functions, there […]

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call center outsourcing services

Get Your Hands on Email Response Management Software with Call Center Outsourcing

Communication via email is convenient for everyone. Emails provide an easy way to describe a situation in detail and can be sent over an internet connection with ease. This is the reason why email support has become the preferred mode of communication of call center outsourcing companies located across the globe. Challenges of Handling Emails […]

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