The boom of the social media popularity has changed the dynamics of various industries. Several firms are trying to utilize its potential by implementing creative ideas related to marketing. Using… read more →
Usually, the people believe that body language has not any major impact on telephonic conversation while receiving or making a call. But that’s not true! It is said that around… read more →
A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because customer support process in a contact… read more →
As per franchise support company ‘Franchise Help,’ there were around 165000 firms working in the management field and residential brokerage in 2014. Various reports also suggest that this industry generates… read more →
As Black Friday comes closer, the small and big retailers are gearing up to extract the maximum profit from this day. The total revenue on Black Friday in the U.S.… read more →
As per market research company Forrester, the interaction of customer with IVR costs only six cents which is quite low as compared to interaction with live-agents which is in the… read more →
The online statistics portal Statista mentioned that annual sales of retail industry in the U.S. were 3.19 trillion U.S. dollars in 2014 which was 0.11 trillion dollars higher than 2013.… read more →
Development in the telecom industry in the late 1990s gave rise to the demand of efficient billing system. But it is during last few years that billing system have received… read more →
In present consumer driven society, satisfaction level of the customers keeps on changing with the modifications in customer service methods. Gone are the days when just an executive on a… read more →
In the present competitive business world, last thing you want for your company is an unsatisfied customer. The challenge to satisfy a customer through high-end service remains top priority during… read more →
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