Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes… read more →
The research firm Gartner predicted that by 2020, customers will be able to handle around 85 percent of the relationship with the company without communicating with a human agent. Interactive… read more →
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center… read more →
Evolution of smartphones and modifications in data usage by customers has given multiple challenges for telecom operators. One such challenge is management of billing process to ensure that neither customers… read more →
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you… read more →
Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors. Whether you wish to discuss call center operations with vendors like… read more →
Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment.… read more →
You can’t imagine telecom sector without a proper billing system in present scenario. The advent of billing system dates back to 1990s. But its importance grew with the rise of… read more →
The boom of the social media popularity has changed the dynamics of various industries. Several firms are trying to utilize its potential by implementing creative ideas related to marketing. Using… read more →
Usually, the people believe that body language has not any major impact on telephonic conversation while receiving or making a call. But that’s not true! It is said that around… read more →
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