Email support is one of the best ways to resolve customer issues. It does not involve the painstaking wait in the long queues and provides you enough room to describe your issue in detail. For a company as well, it is one of the most efficient ways to reach out to its customers. However, email communication still remains an unappreciated medium because most customers prefer to use their phones whenever there is a problem. But it does not mean that you slack off in running your email department. If you are finding it too challenging or too expensive to run in-house, why not outsource email support to someone who knows how to run it.
Save Money by Partnering with Cost-Effective Call Center Outsourcing Vendors
Running an email support department is a matter of prestige for your business. Modern-day customers appreciate your efforts in supporting them. And, if you can find the right call center outsourcing vendors, you can deliver this service at a fraction of price. Below are some ways, you can cut cost when you outsource email support:
Choose a vendor in a developing country like India
Email support does not require your agents to have a particular accent or a specific vocabulary. So, there is no risk of your customers getting disgruntled due to a foreign accent, like in voice support. Hence, if you are based in a developed country like the US or UK, you can save a lot of money by outsourcing to a country like India. When it comes to education and written English, you can find quality talent in this country and that too at an affordable price. The currency exchange rate works in your favor and allows you to reduce the cost of outsourcing venture considerably.
No major capital expenses
Running an additional process can be financially burdening. However, with an outsourcing company as your partner, you forego the need to assemble the pre-requisites for running an email support department. Hence, your capital expense is lowered considerably and you are able to invest in your other projects.
Use the Saved Money for Email Sign Up Campaign and Promotions
Once you have an email support process that you can depend on, you are able to run promotional campaigns and maximize customer sign ups. It allows you to have a better outreach to your customers, and you get long-term patrons because of the email registration and signup.
It is imperative that you use the services of call center outsourcing vendors that have the necessary expertise in Email Response Management system. Understand that technology has a huge role to play in your venture and choose a vendor that is excellent in this respect. Companies like Vcare have their own in-house CRM, email and chat software that they can customize to meet your specific requirements.
Always choose a vendor that can scale exactly as per your evolving needs. So, if you plan to run a new campaign or grow your process vertically, there is always the scope of adding new manpower and resources.
Point of Caution: Access the Services of a Company That Has A Reputation to Save
As you will be transferring a lot of customer-sensitive data to the call center outsourcing vendors, you should be sure about their credibility. So, before you outsource email support, analyze the reputation of the vendor and its past clients. A reputed vendor will take extra measures to keep the data safe, because its own credibility is tied to its outsourcing venture.
Outsourced Vcallgobal call center processes always send encrypted emails to customers and maximizes security. There is absolutely no chance of data breach and your customers’ information always remains safe.